Receptionist at a Vibrant and Fast-paced Hair Salon - Amani Advisory Limited

Amani Advisory Limited - Our client is a vibrant and fast-paced hair salon dedicated to providing exceptional beauty services to our clients. Our salon is a haven for creativity and style, where we focus on delivering personalized experiences.

They are recruiting to fill the position below:

Job Title: Receptionist

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• In this role, the ideal candidate will be our client's first point of contact, ensuring they receive excellent service from the moment they walk through our doors.
• As the receptionist, you will manage the front desk, coordinate appointments, and provide administrative support to our stylists and management team.

Responsibilities

• Greet clients warmly as they arrive, provide information about salon services, and answer any questions they may have.
• Manage and coordinate appointment bookings via phone, messages, and walk-ins, ensuring optimal scheduling for clients and stylists.
• Handle incoming calls and messages, responding promptly and directing inquiries to the appropriate team members.
• Process client payments for services and retail products, manage cash transactions and balance the register at the end of each day.
• Assist clients with purchasing hair care products, provide product knowledge, and track inventory levels.
• Maintain the cleanliness and organization of the reception area, ensuring a welcoming environment for clients.
• Update and maintain accurate client records in the salon’s booking system.
• Relay messages between clients and stylists, ensuring clear communication regarding appointments, services, and any special requests.
• Address any client concerns or complaints with a professional and solution-oriented approach.
• Assist with other administrative tasks, including inventory management, marketing support, and event planning.

Person Specification

• Bachelor's Degree in Business, Marketing, or a relevant field.
• Previous experience in a receptionist or customer service role, preferably in a salon or spa environment.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with scheduling software and basic computer skills.
• A positive and professional demeanor with a focus on delivering exceptional customer service.
• Ability to work flexible hours, including evenings and weekends.

Salary
N80,000 - N100,000 Monthly.

Application Closing Date
30th December, 2024.