Sales Operations Manager at Contec Global Group

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, and Europe. As a company established on the platform of e-governance and smart technologies, Contec Global is among the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure, and Hospitality.

We are recruiting to fill the position below:

Job Title: Sales Operations Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a detail-oriented and results-driven Sales Operations Manager to oversee and enhance our sales operations in the fintech industry.
• In this role, you will be responsible for streamlining sales processes, analyzing performance metrics, and developing strategies to support our sales team.
• You’ll work closely with cross-functional teams to ensure alignment with company goals and drive operational excellence.

Key Responsibilities

• Sales Process Management: Optimize and document sales processes, identify gaps, and implement improvements to ensure efficiency and consistency across the sales team.
• Performance Analysis: Track key sales metrics, analyze trends, and provide actionable insights to sales leadership for strategic planning and decision-making.
• CRM and Data Management: Maintain and manage CRM systems, ensure data integrity, and train team members on best practices for using CRM tools effectively.
• Sales Forecasting and Reporting: Develop accurate sales forecasts and regularly report on performance against targets to ensure alignment with business goals.
• Cross-functional Collaboration: Work with marketing, product, and finance teams to align sales strategies with company objectives and improve overall sales effectiveness.
• Incentive and Compensation Management: Manage sales incentive programs, commission structures, and performance-based rewards to motivate and retain top talent.
• Process Automation and Technology: Identify and implement sales tools and automation to increase efficiency, reduce errors, and improve sales experience.
• Onboarding and Training: Develop and manage training programs to onboard new sales team members, ensuring they are equipped with the necessary tools and resources to succeed.
• Full support & operational 2IC for the Head of Sales & the wider growth team to field all main inquiries across the network & escalate across our various operational channels.
• Provide full Business Intelligence support/requests/data digestion for the Head of Sales.
• Provide a primary buffer between the Head of sales and many of the operational challenges in order for him to focus on the growth task at hand.
• Provide a key man risk mitigant should the Head of Sales not be available.
• Maintain the Red Biller relationship (Only relationship at a senior level) as stated but with key support from the VAS team for all operational / implementation requirements relating to Red Biller.
• Raising and following up with the project. Escalation, working with the RMs, meeting with RMs daily. Strategies. Meeting with tech. Dailly trackers.
• Review the report and ensure Conveyance payments are made.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Finance, or a related field (or equivalent experience).
• Experience: 3+ years in sales operations, sales management, or a similar role, preferably in fintech, SaaS, or a tech-driven environment.
• Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot) and sales analytics tools; familiarity with data visualization platforms (e.g., Tableau, Power BI) is a plus.
• Analytical Mindset: Strong data analysis skills with the ability to interpret complex sales data and generate actionable insights.
• Project Management: Experience in managing multiple projects and priorities with a results-driven approach.
• Interpersonal Skills: Excellent communication and collaboration skills with the ability to work effectively across departments.
• Problem-Solving Abilities: Proactive approach to identifying and resolving issues, enhancing sales productivity, and implementing best practices.

Preferred Skills:

• Fintech Knowledge: Familiarity with financial products, regulatory requirements, or industry-specific sales processes.
• Salesforce Certified: A certification in Salesforce administration or other CRM tools is a plus.
• Agile Methodologies: Understanding of agile project management principles to adapt quickly to changing business needs.

Salary
N450,000 - 500,000 / month.

Application Closing Date
Not Specified.