IT Assistant at Tibro Global Company Limited

Tibro Outsourcing is a rapidly expanding and highly diverse supplier of comprehensive outsourcing services designed and tailored to satisfy the unique needs and requirements of companies in a range of sectors worldwide. We allow our clients to concentrate on their core strengths while managing and optimizing non-core tasks with a dedication to quality, innovation, and efficiency. At TIBRO Outsourcing, we are also devoted to elevating standards through the synergy of various business divisions.

We are recruiting to fill the position below:

Job Title: IT Assistant

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities
Continuing Essential Functions:
Technical Support:

• Provide first-level technical support to employees for hardware, software, and network issues.
• Respond to IT support requests in a timely manner through the ticketing system, email, or in person.
• Troubleshoot and resolve issues with computers, printers, peripherals, and other hardware devices.

Network Support:

• Assist in troubleshooting and resolving issues relating to work spaces such as Google Drive & Teams.
• Set up and configure email accounts, Access Grants for new employees and existing employees.
• Maintain and manage inventory of IT assets, ensuring proper documentation.

Data Backup and Security:

• Assist in implementing and maintaining data backup procedures.
• Ensure compliance with the company’s data security policies and procedures.
• Help in monitoring cybersecurity threats and alerting relevant personnel to risks.

Training and Documentation:

• Provide basic training and guidance to staff on IT systems, software, and best practices.
• Maintain documentation for IT processes, systems, and user manuals.
• Assist in creating and updating IT policies and procedures.

Collaboration and Communication:

• Work closely with the IT Manager and other team members to provide seamless IT support across the organization.
• Communicate effectively with non-technical staff to ensure understanding and resolution of IT issues.

Qualifications
Education:

• Bachelor's degree in IT, Computer Science, or a related field (preferred).

Technical Skills:

• Proficiency in troubleshooting hardware and software issues.
• Basic knowledge of networking principles and configurations.
• Experience with Microsoft Office Suite, Google Workspace, and cloud-based applications.
• Knowledge of antivirus software, firewalls, and cybersecurity best practices.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team setting.
• High attention to detail and organizational skills.

Salary
N200,000 - N250,000 per month.

Application Closing Date
31st December, 2024.