Community Outreach Manager, Africa at the World Central Kitchen (WCK)

World Central Kitchen (WCK), Founded in 2010 by Chef José Andrés, is a nonprofit organization that is first to the frontlines providing fresh meals in response to crises. Applying our model of quick action, leveraging local resources, and adapting in real time, WCK has served more than 400 million nourishing meals around the world.

When disaster strikes, WCK’s Relief Team mobilizes with the urgency of now to start cooking and serving meals to people in need. By partnering with organizations on the ground and activating a network of local restaurants, food trucks, or emergency kitchens, WCK serves comforting meals to survivors of disasters quickly and effectively. To support regional economies, WCK prioritizes purchasing local ingredients to cook with or distribute directly to families in need.

We are recruiting to fill the position below:

Job Title: Community Outreach Manager, Africa

Location: Lagos (Remote)
Job type: Contract
Category: Relief Operations

Description

• World Central Kitchen is seeking a highly skilled and tenacious Manager to lead Community Outreach operations on the ground and ensure the rapid identification and fulfillment of food needs.
• The ideal candidate excels at complex problem-solving to connect with and serve disaster-affected communities, thrives in fast-moving, rapidly changing environments, and is versed at building relationships with diverse communities to understand and meet evolving needs.
• The Community Outreach Manager is an innovator who leads with empathy and compassion, and plays a critical role in building and training locally led response teams in order to coordinate the efficient and effective provision of food resources promptly.
• The Community Outreach Manager is responsible for ensuring food aid rapidly reaches communities in need in alignment with values. 
• By joining us as a Community Outreach Manager, you will dedicate your professional expertise to make a meaningful difference in the lives of those affected by crises.
• Your leadership will ensure that our response efforts are prompt, strategic, and compassionate, delivering hope and essential aid at a time when it is needed most.

Duration:

• The Community Outreach Manager is a two (2) year contract term position with the opportunity for renewal, offering a unique chance to lead and shape WCK's responses.
• This position reports directly to the Response Director during activations, and the Senior Manager while off activation. 

Key Responsibilities
Activation Management:

• Respond within four (4) hours notice to a disaster area to act as Community Outreach Manager, managing relief operations on the ground, or in rare cases, remotely.
• Lead and manage field teams specializing in community outreach and engagement. Ensure strategic and streamlined implementation of relief activities on the ground, operationalizing WCK’s North Star values.
• Design and implement response strategies in the field that are adaptable and robust enough to function in high-stress, dynamic environments affected by natural disasters or conflicts.
• Recruit, onboard, train and manage community outreach teams, including local hires and Corps members in the field. 
• Consult on the scope of the response, and manage or implement community outreach operations.
• Provide regular updates on community outreach operations to the Response Director to ensure ongoing, transparent information sharing across the organization. 
• Collaborate with all WCK departments on the ground, or remotely to support the needs of the activation.  
• Ensure smooth transitions and complete handovers with other Activation Managers, and between Response Corps team members when rotating field teams through phases of the activation.
• Complete the After-Action Report process immediately following activation wind-down, collating and drawing learnings for process improvement.

Community Outreach:

• Rapidly scout community needs in a disaster area to design the scope of the response, and ensure that food reaches beneficiaries as quickly and effectively as possible. 
• Foster a collaborative environment with local populations; establish and nurture relationships with community members throughout the activation.  
• Gather feedback from beneficiaries to understand evolving needs and changes on the ground. Utilize findings to recommend the scope of WCK support, including potential scale up or wind down strategies. 
• Build and maintain relationships with community members to understand overall food needs, feedback on WCK performance, and other concurrent mass-feeding activities.

Budgeting and Logistics:

• Work with the finance team and Response Director to share cost projections for community outreach operations, focusing on meal production and logistical needs.
• Collaborate with the procurement and logistics team to source materials and supplies efficiently and ensure timely delivery to affected areas.

Personnel Management and Training:

• Recruit, train, and motivate diverse community outreach teams on activation, ensuring a high-performance culture aligned with WCK’s North Star. 
• Provide leadership, mentorship, training and support to team members, promoting a culture of urgency, accountability, adaptability and continuous learning within the team.
• Address personnel issues on activations in real time, and provide regular performance feedback on Corps members. 
• Support the recruitment of Corps members, and manage personnel effectively on the ground to foster growth and ensure a diverse pipeline of activation leadership.
• Identify professional development needs and gaps in team capabilities to arrange for appropriate training, and provide this feedback to relevant stakeholders for implementation.  

Community and Stakeholder Engagement:

• Build strong relationships with local communities first. 
• Ensure the teams conduct outreach and engagement activities that contribute to WCK’s reputation as an effective, compassionate, and reliable relief organization.
• Represent WCK in the field, acting as an ambassador to beneficiaries, partners, and the media, as required.

Requirements

• Bachelor's Degree and/or equivalent preferred, or 5+ years of experience in management roles, preferably in fast paced, ever changing environments; including military, emergency response, culinary, humanitarian or event management settings. 
• Experience leading, training and coaching large teams in challenging and rapidly changing environments. 
• Ability to spend up to 70% of the time in the field. The typical duration of an activation is four (4) weeks, though timelines could be longer. 
• Must live within one (1) hour of an international airport or be willing to relocate. 
• Willingness and ability to travel frequently to remote and potentially hazardous locations within four hours notice.
• Ability to work independently with minimal infrastructure and resources.
• Willingness to work in challenging environments with austere living conditions. For example, responders may not have  access to running water, communications, or electricity and they may have to sleep outdoors and use bucket toilets.
• Ability to work well with others and take directions to protect yourself and the team.
• Demonstrated negotiation and diplomacy skills in complex and potentially volatile situations.
• Exhibit a calm and composed demeanor during crisis situations, with the capacity to make sound decisions under pressure.
• Be physically fit and have the stamina to work long hours doing physically demanding tasks in varying and potentially extreme climates.
• Strong mental resilience and emotional intelligence to cope with the stressors associated with working in conflict environments.
• Display cultural awareness and sensitivity, recognizing and respecting diverse backgrounds that allow us to positively work with local communities.
• Fluency in English is required; proficiency in additional languages relevant to common disaster or conflict zones is highly desirable (Swahili, French, Arabic).
• Must live within one (1) hour of an international airport.
• By joining us as a Community Outreach Manager, you will dedicate your professional expertise to make a meaningful difference in the lives of those affected by crises.
• Your leadership will ensure that our response efforts are prompt, strategic, and compassionate, delivering hope and essential aid at a time when it is needed most.
• Must live within one (1) hour of an international airport.

Application Closing Date
Not Specified.