Senior Cargo Agent at Emirates Group

Emirates is one of the world’s fastest growing airlines. Based in Dubai, Emirates connects people all over the world to a network of over 150 destinations. Emirates Group started out in 1985 with just two aircraft and handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share - a passion for travel.

We’re looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel. Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

We are recruiting to fill the position below:

Job Title: Senior Cargo Agent

ID: 240002QO
Location: Lagos
Employment Type: Full-time

Job Purpose

• Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

Job Outline

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
• Monitor import cargo receipt and breakdown, resolving any related issues
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
• Update flight handling reports including identification and monitoring of irregularities and discrepancies
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
• Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
• Provide support, guidance and coaching to Cargo Agents
• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Qualifications & Experience
Logistics/Cargo.Air Cargo :

• Educated to at least GCSE standard or equivalent Experience: A minimum of 3 years' experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)
• Knowledge/skills: Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulation PC based skills including Microsoft Word/ Excel/ E-mail.
• Fluency in English and the language of the country you are working is essential.
• Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. 
• Please note that you must have the right to live and work in Nigeria.

Application Closing Date
6th January, 2025.