Associate, Network Administration at eHealth Systems Africa

eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings and uses data to drive decision-making by local governments and partner agencies to get optimum results.

We are recruiting to fill the position below:

Job Title: Associate, Network Administration

Location: Kano

Job Purpose 

• The Associate, Network Administration is a service-oriented and self-motivated professional on eHA’s IT support team. S/he works on maintaining and monitoring the computer systems and networks for eHA. S/he is tasked with solving complex technical issues and collaborates with team members across all departments to assist them with their technical requirements.

What you’ll do

• To perform this role successfully, the Associate, Network Administration must be able to perform each essential duty satisfactorily. Other duties may be assigned
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Assist in the setup, configuration, and maintenance of network hardware and software, including routers, switches, firewalls, and access points
• Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.
• Support the implementation of network security measures, including firewalls, VPNs, and intrusion detection systems
• Collaborate with senior engineers to implement and support network automation initiatives using tools like Ansible, Python, and Cisco DNA Center.
• Respond to and resolve network-related issues reported by users or the IT team.
• Perform routine network maintenance tasks such as updates, patches, and backups
• Assist in the documentation of network configurations, processes, and procedures
• Perform microwave radio installations and alignments to ensure optimal performance.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.
• Achieve common business goals through cooperative alignment with all departments.
• You must exhibit a great amount of flexibility in delivering your duties.
• You must be flexible to undertake any other reasonable duty assigned by your supervisor
• Participates in and promotes a positive, supportive, cooperative team environment.
• You will be required to frequently travel between company worksites.
• Observe safety and security procedures.
• You must always adhere to policies and procedures.
• You will adhere to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are

• The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.
• Bachelor’s degree in Computer Science, Computer Engineering, Software Technology, or other related field or equivalent years of education and work experience or any related field.
• Two (2) years of working experience in Networking/Network Administration, preferably in an NGO or an equivalent combination of education and experience.
• Additional certifications (e.g., CCNA, CompTIA Network+) are a plus but not mandatory
• In-depth knowledge of RF Engineering/tools, Network protocols, Software/Hardware, and Firewall Administration.
• Strong understanding of networking concepts, including VLANs, subnetting, TCP/IP, DNS, and DHCP
• Hands-on experience with LAN installations, cable management, and troubleshooting
• Physically capable of climbing masts and working at heights safely
• Knowledge of microwave radio installation and alignment
• Ability to assess and learn new technology quickly.
• Experience with Ubiquiti and Hikvision surveillance systems
• Familiarity with network automation tools and scripting languages (e.g., Ansible, Python, or similar.
• Familiarity with network hardware such as routers, switches, and firewalls
• Willingness to learn and adapt in a fast-paced environment.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Advanced computer skills, including Google Drive, Microsoft Windows, and Microsoft Office Suite.

Application Closing Date
Not Specified.