Customer Service Professional at House of Launi

House of Launi is a luxury fashion brand that deals with besopke, ready to wear and tailored cothes for clients.

We are recruiting to fill the position below:

Job Title: Customer Service Professional

Location: Abuja (FCT)

Job Description

• A professional Customer service professional is needed in a luxury fashion house to acts as a brand ambassador, ensuring exceptional service to maintain and enhance the house's reputation.
• She must have experince in the fashion world.

Job Duties
Her duties and responsibilities include but not limited to:
Customer Interaction:

• Greet and engage with clients in a courteous and professional manner.
• Assist clients in person, via phone, email, or live chat, ensuring seamless communication.

Sales Support:

• Guide customers through the purchase process.
• Manage online and in-store order queries, exchanges, and returns.

Problem Resolution:

• Address and resolve client complaints or concerns effectively, ensuring a positive outcome.
• Liaise with internal teams (logistics, repairs, alterations) to provide solutions swiftly.
• Follow up on unresolved issues to maintain customer trust.

Client Relationship Management:

• Maintain detailed client profiles to personalize future interactions.
• Engage withclients through personalized services, invitations, and follow-ups.
• Build and nurture long-term relationships to encourage brand loyalty.

Brand Representation:

• Uphold and embody the brand's values, aesthetics, and standards in all interactions.
• Stay updated on new collections, product features, and brand stories to convey them effectively.
• Represent the brand at events, trunk shows, or other promotional activities.

Operational Support:

• Manage client inquiries about product availability, repairs, and services.
• Collaborate with store staff to ensure smooth client experiences.
• Maintain a clean and organized workspace to reflect the brand's luxury image.

Requirements

• Candidates should possess an HND qualification with relevant experience.

Required Skills:
Customer Service Expertise:

• Strong interpersonal and communication skills.
• Ability to remain patient, empathetic, and composed under pressure.

Product Knowledge:

• In-depth understanding of luxury fashion products, materials, and care.
• Passion for the fashion industry and high-end retail.

Sales Acumen:

• Skilled at identifying client needs and proposing appropriate solutions.
• Capability to achieve and exceed sales targets.

Problem-Solving:

• Analytical mindset for resolving customer complaints.
• Proficiency in conflict resolution and maintaining diplomacy.

Technical Proficiency:

• Familiarity with CRM software and retail management systems.
• Competency in managing digital platforms and communication tools.

Professionalism:

• Impeccable grooming and adherence to brand appearance standards.
• Ability to handle confidential client information discreetly.

Languages:

• Fluency inEnglish; additional languages are a strong advantage.

Flexibility:

• Willingness to work in a fast-paced environment with varying schedules.
• Ability to adapt to different client personalities and needs.

Application Closing Date
19th January, 2025.