Front Desk Manager at La Campagne Tropicana Beach Resort

At La Campagne Tropicana Beach Resort, we pride ourselves on delivering exceptional experiences in the hospitality industry. Our commitment to excellence and innovation has positioned us as a leader in the market. We seek a dedicated and experienced Senior Accountant to join our dynamic team and contribute to our continued success.

We are recruiting to fill the position below:

Job Title: Front Desk Manager

Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly organized and personable Front Desk Manager to oversee our guest services operations.
• The ideal candidate will have strong leadership skills, an eye for detail, and a passion for delivering superior guest experiences. Join our team and contribute to maintaining our reputation as a top destination for relaxation and luxury.

Job Responsibilities
Guest Services Management:

• Oversee daily front desk operations, ensuring that all guest interactions are professional, friendly, and efficient.
• Ensure smooth check-in and check-out processes, addressing guest needs and resolving any issues or complaints promptly.
• Coordinate and manage reservations, ensuring accuracy and effective communication with the reservations team.

Staff Supervision & Training:

• Lead, train, and motivate front desk staff to maintain high standards of customer service and professionalism.
• Develop and implement training programs for new staff, ensuring they are knowledgeable about resort policies, procedures, and amenities.
• Monitor staff performance and conduct performance evaluations, providing feedback and coaching when needed.

Guest Experience Enhancement:

• Ensure all guest inquiries, requests, and concerns are handled with the utmost care and attention.
• Anticipate guest needs and recommend resort services and amenities to enhance their experience (e.g., dining, activities, spa).
• Coordinate with other resort departments (housekeeping, maintenance, spa, F&B) to ensure guest satisfaction and smooth operations.

Front Desk Operations:

• Manage and update guest reservations and room assignments in the resort’s property management system (PMS).
• Ensure that the front desk is properly stocked with necessary supplies and all equipment is in good working order.
• Maintain accurate guest records, ensuring billing, payment processing, and special requests are handled correctly.

Cash Handling & Financial Reporting:

• Oversee daily cash handling procedures, including checking out guests, processing payments, and managing deposits.
• Ensure that financial transactions are accurate and that cash drawers are balanced at the beginning and end of each shift.
• Prepare and review daily financial reports for management.

Guest Feedback & Issue Resolution:

• Handle guest complaints or issues with professionalism, ensuring swift resolutions to enhance guest satisfaction.
• Monitor guest feedback and identify areas for improvement in guest services.
• Encourage guest reviews and feedback to continuously improve service quality.

Team Collaboration & Communication:

• Maintain clear communication with other departments to ensure all guest needs are met efficiently and effectively.
• Participate in weekly management meetings to discuss operational performance, guest feedback, and team development.

Requirements
Education & Experience:

• Bachelor's degree in Hospitality Management, Business, or a related field preferred.
• Proven experience as a Front Desk Supervisor, Front Desk Manager, or similar role in a hotel or resort setting (3+ years).
• Familiarity with resort property management systems (PMS) and hotel booking systems.

Skills & Competencies:

• Strong leadership skills with the ability to motivate and develop a team.
• Excellent customer service skills and the ability to handle difficult situations with grace and professionalism.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and resort management software (e.g., Opera, RMS).
• Exceptional communication and interpersonal skills, both with guests and staff.
• Ability to work in a fast-paced environment while maintaining a calm and welcoming demeanor.

Personal Traits:

• Friendly, approachable, and solution-oriented.
• Strong work ethic and a commitment to delivering high-quality guest service.
• Ability to multitask and prioritize in a busy environment.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Competitive salary
• Opportunities for career development and advancement within the resort
• A supportive and dynamic work environment.

Application Closing Date
17th January, 2025.