Customer Service Representative at Owens and Xley Consults

Owens and Xley Consults is a recruitment firm based in Lagos that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs).

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR).

Key Responsibilities

• Handle customer inquiries promptly and professionally through various channels (phone, email, chat, or in person).
• Customer service and ordering fulfillment
• Assist with inventory management
• Ensure all documents are properly filed and daily reports at sent to management
• Ensuring the Bakery environment is clean at all times
• Identify customer’s needs and respond proactively to concerns
• Preserve excellent levels of internal and external customer service
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions.
• Resolve complaints efficiently, ensuring customer satisfaction.
• Collaborate with other departments to address customer needs and improve service delivery.

Qualifications and Skills

• High School Diploma or equivalent (Bachelor's Degree preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Prior experience in customer service or a related field is an advantage.

Application Closing Date
1st February, 2025.