Network Administrator at Eat'N'Go Limited

Eat 'N' Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino's Pizza, Cold Stone Creamery & Pinkberry. Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N' Go has about 100 stores (outlet) across Nigeria and still growing.

We are recruiting to fill the position below:

Job Title: Network Administrator

Location: Victoria Island, Lagos
Job type: Full-time

Job Description
Network Performance and Connectivity: 

• Proactively monitor network performance and connectivity to ensure optimal operation. 
• Perform regular network diagnostics to identify and troubleshoot connectivity problems, hardware malfunctions, and software errors.
• Utilize network analyzers, performance monitoring software, and diagnostic tools to pinpoint the root cause of network issues.
• Implement strategies to optimize network performance, including bandwidth management, load balancing, and traffic prioritization.
•  Issue Identification and Resolution: o Identify and diagnose network issues, including connectivity problems, hardware malfunctions, and software errors. o Implement prompt and effective resolutions to network issues to minimize downtime and ensure continuous business operations.
• Develop and follow incident response protocols to address and resolve network disruptions efficiently.
• Coordinate with cross-functional teams to ensure timely resolution of network issues impacting business operations.
•  Documentation and Reporting:
• Maintain detailed logs and documentation of network performance, issues, and resolutions.
• Track incident reports, resolution steps, and outcomes to build a comprehensive knowledge base for future reference.
• Regularly update network topology diagrams and infrastructure documentation to reflect current configurations and changes.
• Prepare and present regular reports on network performance, incidents, and resolutions to senior management.
•  Network Security: o Plan, build, and implement security systems to safeguard network, software, hardware, and other technology components.
• Conduct regular security audits and vulnerability assessments to identify and mitigate potential risks.
• Implement and enforce network security policies and procedures to protect against unauthorized access, data breaches, and other cyber threats.

Analysis and Improvement:

• Analyze incident logs and performance data to identify trends and recurring issues.
• Propose and implement improvements to network architecture and processes based on data analysis and industry best practices.
• Stay informed about the latest network technologies, tools, and best practices to continually enhance network performance and reliability.
• Evaluate and recommend new technologies and solutions to improve network efficiency and scalability.

Governance, Risk, and Compliance:

• Drive the adoption of IT Governance, Risk & Control (GRC) best practices across the business in line with governance frameworks such as COBIT 5, ISO27005, and ISO 27001.
• Ensure compliance with industry standards and internal policies to maintain the integrity and security of network operations.
• Conduct regular reviews and audits to ensure adherence to governance frameworks and regulatory requirements.
• Develop and implement risk management strategies to mitigate potential threats to network operations.

Collaboration and Leadership:

• Work independently or as part of a team as needed.
• Coordinate with other departments and stakeholders to ensure seamless network operations.
• Lead network-related projects and initiatives to support the company's strategic goals.
• Mentor and develop network team members, fostering a culture of continuous learning and improvement.
• Collaborate with vendors, service providers, and external partners to ensure effective management of network infrastructure.

Vendor and Stakeholder Management:

• Manage relationships with vendors and service providers to ensure the delivery of high-quality network services.
• Negotiate contracts and service level agreements (SLAs) to ensure optimal performance and cost efficiency.
• Coordinate with vendors for the procurement, installation, and maintenance of network hardware and software.
• Act as the primary point of contact for escalations and complex issue resolution with vendors and service providers.

Application Closing Date
Not Specified.