Customer Relationship Officer at R & R Recruiting Services

Recruitment Agency, Training, Consulting & Human Resources Management

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer

Location: Anthony, Lagos
Employment Type: Full-time

Responsibilities

• Respond to customer inquiries and provide information or assistance as needed
• Handle customer complaints and work towards resolving them in a timely and satisfactory manner
• Maintain a high level of professionalism in all customer interactions
• Collaborate with internal teams to address customer needs and improve customer satisfaction
• Identify opportunities to enhance customer experience and suggest improvements to processes
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on company policies, products, and services
• Proactively reach out to customers to ensure their satisfaction and address any potential issues

Qualifications

• Interested candidates should possess a Bachelor's Degree with 2-3 years experience.
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Empathy and patience when dealing with customer complaints
• Ability to remain calm and composed under pressure
• Attention to detail and accuracy in documentation

Salary
N100,000 / Month

Application Closing Date
11th January, 2025.