Supervisory Visa Assistant at U.S. Consulate General

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: Supervisory Visa Assistant

Announcement Number: Lagos-2025-002
Location: Lagos
Employment Type: Full Time

Summary

• The U.S. Consulate General in Lagos, Nigeria is seeking eligible and qualified applicants for the Supervisory Visa Assistant (Nonimmigrant Visa LE Staff Supervisor) position in the Consular Office. 
• The U.S. Mission in Nigeria supports Diversity, Equity, Inclusion and Accessibility (DEIA). All genders are encouraged to apply.

Duties

• The Incumbent serves as the Locally Employed (LE) Staff supervisor of the twelve-person LE Staff in the Nonimmigrant Visa (NIV) Unit. The NIV Unit is the largest in Africa and is one of the highest-fraud NIV Units in the world. Coordinates the processing of all nonimmigrant visa work for the Lagos consular district, encompassing the full range of nonimmigrant visa classifications, including tourist and student visas, as well as petition-based work and performance visas.
• As supervisor, the incumbent supervises two-three FSN-08 Team Leads and indirectly supervises the four-six FSN-07 Visa Assistants on each team and serves as rater and reviewer for annual evaluations. The incumbent is responsible for actively contributing to an inclusive and diverse environment and ensure that all employees are treated equally. The incumbent oversees all onboarding and ongoing training for the NIV Unit. The incumbent also overseas all NIV processing for over 300,000 cases per year.
• Incumbent supervises all NIV scheduling, pre-screening, intake, data entry, visa printing and passback, screening documents and cases for fraud indicators, and providing guidance to consular officers. The incumbent acts as a liaison among NIV LE Staff, adjudicating officers, the Fraud Prevention Unit, and the NIV Chief in monitoring and modifying procedures to enhance the unit's operating efficiency and serves as the principal advisor to adjudicating officers. This position is a "hands-on" customer service position that requires decisive action and exceptional interpersonal skills.

Requirements
For the Experience and Education Requirements, Applicants must meet either option 1 or option 2 to qualify:
Option 1:

• Education: A University Degree in any of the following: Business Administration, Communications, Public Administration, Sociology, or Law is required.  Note: NYSC Certificate/Exemption/Exclusion document is required
• Experience: Minimum three (3) years of progressively responsible administrative/government work experience and prior customer service-oriented work is required. Must have acquired experience handling more complicated tasks and resolving unusual/difficult situations AND one (1) year of previous experience as a supervisor is required.

Option 2:

• Education: Two (2) years of university studies in any field.
• Experience: Minimum five (5) years of progressively responsible administrative/government work experience and prior customer service-oriented work is required. Must have acquired experience handling more complicated tasks and resolving unusual/difficult situations AND one (1) year of previous experience as a supervisor is required.

Salary
USD 31,148 Per Year.

Application Closing Date
21st January, 2024.