Dynamics 365 CRM Solutions Associate at ITC Worldwide

ITC Worldwide offers Microsoft Experienced & Certifiedcomprehensive technical and functional support Services for all Microsoft enterprise technologies, including Microsoft Dynamics 365, Microsoft Azure, and Microsoft 365 across the cloud, hybrid, and on-premises. Includes around the clock problem resolution, proactive advisory services, onsite support, and add-on services to customize your support experience.

We are recruiting to fill the position below:

Job Title: Dynamics 365 CRM Solutions Associate

Location: Abuja (FCT)
Employment Type: Full-time

Dynamics 365 CRM Solutions Overview

• Microsoft Dynamics 365 CRM (Customer Relationship Management) solutions are powerful tools designed to help organizations manage and optimize customer interactions, sales, marketing, and service processes.
• They offer scalable and integrated features that support businesses across various industries.

Key Dynamics 365 CRM Modules and Capabilities
Sales:

• Features:
  • Lead and opportunity management
  • Sales forecasting and pipeline tracking
  • AI-driven insights and recommendations
  • Customer relationship tracking and history
  • Integration with Microsoft Teams and Outlook
• Use Case: Empower sales teams to manage customer journeys, close deals faster, and track performance metrics effectively.

Customer Service:

• Features:
  • Omnichannel support (email, chat, phone, social media)
  • Knowledge base management
  • Case management and service tracking
  • AI chatbots for self-service
  • Insights into customer satisfaction and service KPIs
• Use Case: Provide consistent and efficient support across all channels to improve customer satisfaction and loyalty.

Marketing:

• Features:
  • Email and social media campaign management
  • Customer segmentation and targeting
  • Multi-channel campaign automation
  • Event management and webinar integration
  • Real-time analytics on campaign performance
• Use Case: Attract, engage, and retain customers through personalized marketing campaigns and data-driven insights.

Field Service:

• Features:
  • Resource scheduling and optimization
  • IoT-enabled predictive maintenance
  • Mobile workforce enablement
  • Work order and inventory management
  • Customer portal for service tracking
• Use Case: Streamline field service operations to deliver timely, proactive, and high-quality service.

Project Operations:

• Features:
  • Project planning and management tools
  • Time and expense tracking
  • Resource allocation and utilization
  • Collaboration and communication tools
  • Financial insights and profitability analysis
• Use Case: Manage end-to-end project delivery with real-time insights into costs, resources, and progress.

Key Benefits of Dynamics 365 CRM Solutions:

• Seamless Integration: Fully integrated with Microsoft Office 365, Power BI, and Azure for enhanced productivity and analytics.
• AI-Powered Insights: Use AI capabilities like customer sentiment analysis, relationship analytics, and predictive forecasts.
• Customization and Flexibility: Adaptable to specific business needs using Power Apps and Power Automate.
• Scalability: Designed to grow with your business, from small startups to large enterprises.
• Cloud-Based Platform: Access data securely from anywhere with Microsoft's cloud infrastructure.

Remuneration
N250,000 - N300,000 Monthly.

Application Closing Date
3rd February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: CPJames@itcworldwide.com using the Job Title as the subject of the mail.