IT Support Specialist with Security Focus (Entry to Mid-Level) - Remote at Alpha Global

Alpha Global - We are a raising international recruitment agency dedicated to empowering individuals through international study and work placements in EU countries. Our mission is to provide comprehensive support to help you achieve your academic and professional goals abroad. The headquarter is located in Rotterdam, the Netherlands.

We are recruiting to fill the position below:

Job Title: IT Support Specialist with Security Focus (Entry to Mid-Level)

Location: Remote
Employment Type: Full-time

Key Responsibilities

• IT Support: Provide technical support, manage software installations, and troubleshoot hardware/software issues.
• Security Focus: Assist with enforcing security protocols, educate users on best practices, and monitor systems for security vulnerabilities.
• Incident Management: Log issues, track resolution, and escalate more complex issues to senior IT staff as necessary.

Qualifications & Experience

• Education: Degree in IT, Information Systems, or a related field.
• Experience: 2 - 4 years in IT support with a focus on security protocols and helpdesk management.

Certifications:

• Preferred: CompTIA A+, CompTIA Security+, Microsoft Certified: Modern Desktop Administrator.

Technical Skills:

• Proficient with helpdesk tools like ServiceNow and Jira Service Desk.
• Understanding of multi-factor authentication, user access controls, and secure password management.
• Familiarity with remote support tools like TeamViewer or AnyDesk.

Salary
N300,000 - N400,000 monthly.

Why Join Us?

• Supportive Environment: Work in a collaborative team that values continuous learning and growth.
• Security-Focused Role: Play an integral part in safeguarding the organization’s IT infrastructure.
• Remote Opportunity: Enjoy the flexibility of remote work from Nigeria.

Application Closing Date
20th January, 2025.