Customer Service / Sales Representative at Monmartt Kids

Monmartt is a one stop store for babies to toddlers . We feature great varieties of products for Newborn, Infants and Toddlers. Our aim is to ensure that we meet all our clients needs with efficient customers services inline with our policy and procedure. We understand our clients needs and our experience and researches give us the ability to respond to your needs with up to date products. We also provide guidance to our first time moms.We offer products at amazing prices in line with the right quantity and quality.

We are recruiting to fill the position below:

Job Title: Customer Service / Sales Representative

Location: Yaba-University Road Akoka - Lagos
Employment Type: Full-time

Responsibilities

• Attend to customers online via various platforms.
• Answer phone calls.
• Maintaining a positive, empathetic and professional attitude towards customers at all times.
• Acknowledging and resolving customers' complaints.
• Processing orders, forms and requests.
• Keeping records of customers interactions, transactions, comments and complaints.
• Ensuring customer satisfaction.
• Handling order fulfillment by ensuring orders are delivered on time.
• Handling third party logistic
• Ensure all purchased goods are delivered to customers in a timely fashion.
• Conduct the sale of goods / services to customers on behalf of the company.
• Maintain good customer service decorum when attending to clients in an outlet or over a communication medium.
• Provide an elaborate explanation of product features and characteristics.
• Give a demonstration of product use/efficacy to customers.
• Assist customers in identifying and selecting products which meet their requirements and fall within a set budget.
• Assist customers with the packaging and delivery of purchased products.
• Ensure the store is tidy at all times.
• Promote, present and sell the brand products to customers.

Requirement

• Candidates should possess a Bachelor's Degree / HND or OND qualification with at least 1 year work experience.

Salary
N50,000 - N70,000 / month.

Application Closing Date
31st January, 2025.