Information Management Technical Advisor, INGO Forum at Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill the position below:

Job Title: Information Management Technical Advisor, INGO Forum

Job Identification: 17027
Location: Abuja
Employment Type: Contract
Duration of contract: 12 months
Job Category: Information Technology and Systems

What you will do

• The role manages data, including processing, analysis and visualisation. In addition, the IM function also extend to managing NIF brand and identity and information technology.
• Compliance with and adherence to NRC and NIF approved policies and procedures and to and donor policies, guidance, and procedures.
• Proactive agenda setting; facilitating a space for NGO collaboration; enabling sharing of information and analysis for effective decision-making.
• High level representation of INGO interests in external meetings and planning efforts nationally. 
• Able to appreciate political necessity and policy issues in localization and the application of principles to programming.
• Oversee the coding, design, development, or improvement of data collection tools, databases, and systems for efficient data management and information dissemination.
• Oversee the update and editing of NIF website.
• Coordinate the dissemination of NIF information management tools, templates, and products, promoting their acceptance and use by staff and within the INGO community.

Contact management:

• Design and develop NIF contact databases, spreadsheets, and mailing lists.
• Effectively manage the plenary and platform mailing lists, including group chats, and support team members in managing their respective mailing lists.
• Facilitate/introduce systems, tools, or platforms to automate contact management processes.
• Ensure regular updates and the quality, accuracy, and consistency of all contact data through liaising with members, observers, donors, and other partners.
• Appropriately assign contacts of members, observers, and external stakeholders to their respective mailing lists as requested, while making all contact lists available and accessible.

Knowledge and data management:

• Coordinate timely data collection from the field, members, and other sources to support gap analysis, evidence-based advocacies, and collective visibility of INGO activities.
• Conduct data cleaning and analyses of available datasets and produce regular information reports, visualizations, and maps to facilitate planning, service delivery, collaboration, and decision-making.
• Ensure compliance with data protection laws and regulations (e.g., NDPL and GDPR) when handling sensitive, confidential, or personally identifiable information.
• Code thoroughly all assessment on XLS Form, upload and Coordinate assessment and needs analysis activities, including routine surveys, and manage data collection and analysis platforms like KoBo Toolbox.
• Ensure periodic and consistent collection and storage of data from the field, members, and other sources to support relevant and compatible analyses for decision-making.
• Collect and compile information on INGO activities to update stakeholders on the progress of joint INGO interventions.
• Review and improve the membership application pack and processes and establish systems to promote knowledge sharing and retention through online collaboration, filing, documentation, and video conferencing.

Information sharing and visibility:

• Develop standardized tools and reporting templates, including letterhead, meeting notes, and presentation slides, following the Forum's brand guidelines.
• Utilize data analysis and visualization tools, including GIS and Adobe Creative tools, to design and produce infographics, maps, and other information products.
• Provide graphical/design supervisory support for various information products and NIF publications, ensuring the development of high-quality visual products.
• Summarize key data and information in easily readable formats for internal/external dissemination.
• In support of the Communications team, ensure the brand identity guidelines for the Forum are uniformly and consistently followed by the team and stakeholders.
• In support of the Programs team, maintain an information pack about INGO Forum for new members and INGOs.

Capacity support:

• Provide liaison support with relevant partners and stakeholders to efficiently compile necessary information for external requests.
• Train staff and members on the use of NIF platforms, tools, and templates and assist in planning information management activities.

Website Management:

• Ensure proper organization of the NIF website in collaboration with the IT consultant.
• Oversee the uploading of contents, new information and edits on the website.

Context / Specific Skills, Knowledge and Experience

• Ability to coordinate with local administrators, government, NGOs working with community projects and agencies
• University Degree or equivalent in Information management, Data management, statistics, Computer Science, Mathematics, Economics or any other relevant field.
• Strong analytical and critical thinking skills, along with the ability to apply them in problem-solving and decision-making processes.
• Possesses strong written and oral communication skills, facilitating effective collaboration and communication with diverse stakeholders.
• Good working knowledge of MS Exchange server, Azure and other email marketing services.
• Familiarity with the use of adobe creative cloud software for graphic designing.
• Experience in data collection, analysis, and preparing reports and presentations using visualization tools like Power BI, highlighting analytical and critical thinking abilities.

What you will bring:

• Experience in coordination within a humanitarian/recovery context.
• Experience working in complex and volatile contexts.
• Documented results in related responsibilities.
• Fluency in English, both written and verbal, and fluency in one or more languages spoken in North-West Nigeria, particularly Hausa, is an advantage. 

Salary / Benefits
Grade 8.

Application Closing Date
22nd January, 2025; 12:59 AM.