Tele-collections Officer (Entry level) at Mwanga LImited

Mwanga is a pioneertech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 witha small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Title: Tele-collections Officer (Entry level)

Location: Maryland, Lagos
Employment Type: Full-time
Work mode: On-site

Responsibilities

• Manages recovery of overdue loan.
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date.
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product.
• Responding to customer queries and escalating accordingly.
• Maintaining accurate, up-to-date customer account information.
• Reporting accurate customers feedback daily/weekly.

Preferred Requirements

• Qualification: ND/Interns.
• 0 - 2 years relevant work experience.
• Candidate must be within the age bracket 20 - 33 years
• Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Performance driven, Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to details and strong Listening skills.
• Persuasive, sales/marketing and analytical skills will be an added advantage.
• Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs).

Salary

• N60,000 - N90,000 Monthly.
• Basic + Commission on Recovery.

Application Closing Date
31st January, 2025.