Customer Service Representative (Graduate Trainee) at Careers Verified

At Careers Verified, we go beyond narrowly defined client issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary lines of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem-solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Graduate Trainee)

Location: Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities

• Customer Support: Respond promptly to customer inquiries via phone, email, or chat, ensuring accurate and timely resolutions.
• Problem-Solving: Address and resolve customer issues or complaints, escalating complex cases to senior team members when necessary.
• Product/Service Knowledge: Learn and maintain up-to-date knowledge of the company’s products, services, and policies to provide accurate information to customers.
• Customer Interaction: Build strong relationships with customers by understanding their needs, providing personalized assistance, and ensuring satisfaction.
• Training Participation: Engage actively in training programs designed to enhance technical and interpersonal skills relevant to customer service.
• Data Management: Document customer interactions and maintain accurate records in the company’s CRM system.
• Process Improvement: Contribute feedback on common customer concerns or process inefficiencies to help improve service delivery.

• Team Collaboration: Work closely with team members and other departments to ensure seamless service delivery and customer satisfaction.

Qualifications

• Education: Bachelor's Degree in any discipline (Business, Communication, or related fields preferred).
• Experience: No prior experience is required, though internships or part-time roles in customer service are advantageous.
• Skills:
  • Strong verbal and written communication skills.
  • Active listening and empathy.
  • Problem-solving and decision-making abilities.
  • Basic proficiency in Microsoft Office and CRM tools.
  • Ability to multitask and manage time effectively.

Application Closing Date
31st June, 2025.