Enterprise Applications Support Specialist at Ouranos Technologies

Ouranos Technologies (Ouranos) has established itself as a force to be reckoned with in delivering IT infrastructure services and solutions to clients in West Africa and beyond. At Ouranos, we design, build and provide solutions for business applications and core infrastructure including systems and storage, datacenters and enterprise, wide communication and networking.

Our in-depth industry knowledge, technical expertise and flexible delivery models help customers harness the best out of their IT investments by creating a reliable and scalable infrastructure. Our systems integration services have a comprehensive portfolio of implementation, support and consulting services solutions with exceptional people supporting business technology in action - talented professionals who bring technical insight, process excellence and resource flexibility to help customers in various verticals.

We are recruiting to fill the position below:

Job Title: Enterprise Applications Support Specialist

Location: Cotonou, Benin
Employment Type: Full-time

Job Summary

• We are seeking a dedicated Enterprise Application Support Specialist to manage the day-to-day operations of critical business applications.
• The ideal candidate will have experience in managing application servers, basic knowledge of database operations, workflow administration, data ingestion and ETL management, and APIs Gateway management.
• This role requires hands-on support for enterprise applications, ensuring uptime, performance, and seamless integration with business processes, with a basic understanding of telecom data streams.

Key Responsibilities
Application Server Management:

• Manage and maintain enterprise application servers such as Weblogic, Apache, Tomcat, and others.
• Monitor and optimize application server performance to ensure high availability and reliability.
• Perform routine maintenance, updates, and patching on application servers, adhering to security protocols.
• Troubleshoot and resolve application server issues, coordinating with other IT teams as necessary.

Database Operations Support:

• Provide basic support for database operations, including Oracle, MySQL, and SQL Server environments.
• Assist in routine database maintenance tasks such as backups, performance monitoring, and indexing.
• Collaborate with database administrators to troubleshoot database-related issues and maintain data integrity.
• Monitor database connections and ensure proper data flow between applications and databases.

Workflow Administration:

• Administer and manage workflows within enterprise applications, ensuring that business processes run smoothly.
• Troubleshoot workflow issues, such as failures or performance bottlenecks, and implement corrective actions.
• Collaborate with business users to configure and modify workflows based on evolving business needs.
• Ensure that workflows are documented and adhere to company processes.

Data Ingestion and ETL Management:

• Oversee and manage data ingestion processes, ensuring that data from various sources is ingested correctly into the systems.
• Administer ETL (Extract, Transform, Load) processes to maintain data pipelines and ensure timely and accurate data transformation.
• Monitor ETL jobs for performance and troubleshoot any failures or inconsistencies.
• Collaborate with data teams to optimize data ingestion and ETL processes for better performance and reliability.

API Gateway Management:

• Manage and monitor API gateways, ensuring that applications communicate effectively with internal and external systems.
• Perform regular monitoring of API usage, performance, and security, ensuring that API traffic is handled efficiently.
• Troubleshoot API integration issues and coordinate with development teams to resolve API-related problems.
• Maintain API documentation and ensure that API configurations are aligned with business and technical requirements.

Incident Management and Troubleshooting:

• Act as the first point of contact for enterprise application issues, providing timely and effective support to internal users.
• Troubleshoot application issues, work closely with other technical teams, and escalate to senior support or vendors when necessary.
• Document and track incidents, ensuring that root cause analysis is conducted and corrective actions are implemented.

Documentation and Reporting:

• Maintain detailed documentation of application configurations, workflows, API connections, and operational procedures.
• Provide regular reports on system performance, incidents, and trends to support continuous improvement initiatives.
• Document troubleshooting steps and resolutions for common issues to support knowledge sharing within the team.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3+ years of experience in enterprise application support or a related role.
• Hands-on experience with application servers like WebLogic, Apache, Tomcat, or similar technologies.
• Basic understanding of database operations in Oracle, MySQL, and SQL Server environments.
• Experience with workflow administration, ETL management, and API gateways.
• Basic knowledge of telecom data streams and data ingestion practices.
• Strong troubleshooting and problem-solving skills.
• Ability to collaborate with cross-functional teams and communicate technical information effectively.

Preferred Qualifications:

• Experience with telecom data handling, especially CDRs (Call Detail Records).
• Certifications in any of the relevant technologies such as WebLogic, Oracle Database, or API Management platforms.
• Experience with monitoring and alerting tools to ensure system health and performance.

Application Closing Date
6th February, 2025.

Method of Application
Interested and qualified candidates should send Resume to: careers@ouranos.com.ng using the job title as the subject of the email.