Customer Service Representative at FOAK Business Solutions Limited

FOAK Business Solutions Limited is an organization providing start-to-finish HR consulting firm that provides and enhances the current manpower resources within the organization to align with your Company's goals and vision. At FOAK Business Solutions, we work closely with our valued customers to increase their readiness level and confidence to make the best out of their people. This apart from consulting, includes training, creation of processes, assessments, mitigation of risks and other services. We also passionate about the labor market looking out to start their careers, experienced and want to grow or in anticipation to change career paths. Our achievements are as a result of our continuous endeavors to combine talent, quality and values together as a part of your team as we bridge the gap between employers/businesses and the interested labor manpower.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Summary

• The Customer Service Representative is the first point of contact for customers, ensuring they have a positive and seamless experience.
• This role involves managing customer interactions professionally, addressing inquiries, and resolving complaints while maintaining high service standards.

Tasks

• Greet customers warmly in-person and over the phone, providing a welcoming experience.
• Respond promptly to customer inquiries regarding products, services, and store policies.
• Resolve customer complaints effectively, ensuring customer satisfaction while adhering to company policies.
• Assist customers with product recommendations, placing orders, and completing purchases.
• Maintain records of customer interactions and transactions for reference and reporting purposes.
• Collaborate with other team members to ensure the overall customer experience is smooth and efficient.
• Follow up with customers to gather feedback and ensure their concerns have been resolved.
• Stay informed about product offerings, promotions, and company updates to provide accurate information to customers.
• Adhere to all company procedures and safety regulations during daily operations.
• Perform other related duties as requested by management.

Requirements

• Minimum of two (2) years’ experience in customer service or a related role.
• Bachelor’s degree in Business Administration, Marketing, or a related field is an advantage.
• Strong communication and interpersonal skills with a customer-focused approach.
• Proficiency in MS Office and familiarity with CRM software is a plus.
• Ability to handle customer inquiries and complaints professionally and empathetically.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.

Skills:

• Excellent oral and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• High level of emotional intelligence and patience in dealing with diverse customers.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to delivering exceptional customer experiences.

Remuneration
N120,000 - N130,000 Monthly.

Application Closing Date
16th January, 2025.