Customer Service Officer at GKT Consults Limited

The Company GKT Car Rentals is a contemporary transport/logistics management solution provider with core competence in the provision of short term car rental and long term car leasing solutions. We have developed competence and generated a degree of pedigree in the provision of short/long term car hire services, driver management services and fleet management services.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

• We a looking for a dynamic Client Experience Officer who is willing and ready to help deliver a happy customer experience and support our sales team to prioritize customer preferences in the company’s marketing strategy. Also, we require a calm personality, with the ability to stay calm under immense pressure.
• He or she would also be responsible for generating B2C sales leads and closing sales enquiries etc.

Responsibilities

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Collaborate with other departments to ensure excellent customer service
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
• Receive and responding to customer service inquiries
• Identify needs/wants of customers
• Make available product brochures for customers and guide them on the use of the website.
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Educate customers on deals and promotions the company is offering
• Attend to enquiries and resolve complaints through phone, email, or social media
• Assist with placement of orders, refunds, or necessary exchanges
• Attend to guest of the company.
• Ensure record of payment information, customer balances and other pertinent information such as addresses and phone numbers are properly kept
• Assist in selling products and services
• Utilize computer technology to handle high call volumes
• Regularly compile reports and submit to the management on overall customer satisfaction and customer data base.

Requirements

• Minimum of OND / HND / BSc
• 2+ years of sales/customer service experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.

Salary
N100,000 - N150,000 monthly.

Application Closing Date
7th February, 2025.