Field Force Effectiveness Manager at Emzor Pharmaceutical Industries Limited

Emzor Pharmaceutical Industries Limited is a wholly private indigenous pharmaceutical manufacturing group founded in 1984 by Dr. Stella C. Okoli, OON. The company is into the manufacture of high quality pharmaceutical products and medical consumables. Today, Emzor has become a household name in Nigeria and a leader in the pharmaceutical market that is known for quality products at prices that offer real value. These products are widely distributed throughout Nigeria and the West African coast. Our commitment is to produce and deliver flawless products on time and every time.

We are recruiting to fill the position below:

Job Title: Field Force Effectiveness Manager

Location: Lagos
Employment Type: Full time

Job Details

• Collecting and analysing customer data to guide business decisions.
• Oversee all aspects of a company’s customer relationship management (CRM) platform.
• Collaborate with sales, marketing, and IT teams to enhance the overall customer experience and to ensure the system works seamlessly for all aspects of the company.
• Acting as a liaison between the IT and the field team to identify consumer segments to be targeted for campaigns.
• Maintaining and improving data management processes and accuracy.
• Train and guide BDEs, KAMs, TCMs, and RMs to use the m-sales and web-sales systems effectively.
• Provide detailed regular reports to the sales and marketing teams, using the m-sales data.
• Assess the data quality within the m-sales system and work on data cleansing when required.
• Monitor the effectiveness of m-sales strategies and implement necessary changes.
• Serve as the first point of call for any m-sales-related challenges for the field staff.
• Analyse the effectiveness of CRM initiatives and report on KPIs.

A Few Success Indicators:

• Customers’ Data Management.
• Field Force Operational Efficiency.
• M-sales optimization.
• Strong Communication skills, and Sales Performance Tracking.
• Team training and support on m-sales.
• Monitoring of m-sales performance.

Qualifications for the role 

• Bachelor's Degree: A Degree in Pharmacy, Business Administration, Marketing, Computer Science, or a related field is required. A Master's Degree is an advantage.
• 5-7 Years of Relevant Experience implementing and managing CRM systems, ideally within the pharmaceutical or healthcare industry. Experience with data analysis and reporting.
• Pharmaceutical Industry Experience is Highly Valued: Several years of experience in sales, marketing, or customer relationship management within the pharmaceutical or healthcare industry—knowledge of relevant healthcare professionals (HCPs), and their channels.

Skills:

• CRM Software Proficiency: Strong knowledge of CRM software and systems, such as Salesforce, Oracle, or SAP.
• Data Analysis & Reporting: Strong analytical and data visualization skills using tools like Excel, SQL, Tableau, or Power BI. Able to analyze data and generate insights to improve customer relationships and business strategies.
• Problem-Solving & Decision-Making: Ability to analyze complex situations, identify solutions, and make informed decisions.
• Customer-focused: Strong focus on customer satisfaction and relationship management.
• Leadership & Management: Ability to lead and mentor team members, delegate tasks effectively, and motivate others.

Application Closing Date
1st March, 2025.