Lead Success Specialist at Max Drive

MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

We are recruiting to fill the position below:

Job Title: Lead Success Specialist

Location: Lagos
Job Type: Full-time

Role Overview

• We are seeking a Lead Success Specialist who will help prospects, potential partners and businesses understand MAX offerings and onboarding requirements.
• He/she is responsible for increasing customer satisfaction and keeping customers happy through great service and support.
• He/She provides timely solutions and manages customer questions.
• Acting as the main contact point, handling everything from inquiry, complaint, sign-up/registration, and feedback. 

Job Roles and Responsibilities

• Managing data entry tasks which include updating lead information, researching new contact information for potential leads, and ensuring accurate information.
• Conducting outreach to potential leads through email, cold calling, or social media.
• Serve as day-to-day contact to Prospects, partners and other business interests by building trust and rapport while identifying areas of opportunity, highlighting challenges, and documenting both. 
• Review the customer journey, determine how it’s supported, and use a consultative approach to help prospects and potential partners overcome issues and achieve their goals.
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings. 
• Identifying opportunities for customers to subscribe to our product more effectively and encouraging adoption
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.

Requirements

• Minimum of 5 years of experience in customer service, communications, marketing, sales, or account management
• Strong skills in verbal and written communications, strategic planning, and client management
• Analytical and process-oriented mindset.
• Ability to work effectively across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Knowledge of Salesforce and project management tools
• Bachelor’s degree or equivalent

The MAX Work Environment:

• Drive: We are building a team where everyone is a Senior Associate and therefore run on internal motivation
• Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans, and we are committed to providing a lasting solution.
• Humility: We are committed to continuous learning and improvement. We learn, unlearn, and relearn
• Initiative: We welcome novel ideas and encourage creativity
• Diligence: We take great pride in our work.
• Candor: We value open and honest communication
• Collaboration: We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.
• Bias for Technology: We automate everything

Location and Travel:

• The candidate will be based in Africa.
• The role would require frequent travel to operating countries.

Benefits
Want to Join Us? Here’s Why You Should:

• At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skill set regardless of looks, gender, sexual orientation, color, tribe, nationality, or disability.

What You’ll Get:

• Competitive pay & benefits
• Flexible work and hybrid working model
• Unrivaled Learning and Development.

Application Closing Date
Not Specified.