IT Assistant at the Economic Community of West African States (ECOWAS)

The Economic Community of West African States (ECOWAS) is a regional group of fifteen West African countries. Founded on 28 May 1975, with the signing of the Treaty of Lagos, its mission is to promote economic integration across the region.

We are recruiting to fill the position below:

Job Title: IT Assistant

Job Code: 20001192
Location: Dakar, Senegal
Institution: GIABA
Grade: G4/G5/G6
Duration: Permanent
Directorate: Administration and Finance (Pooling With EGDC)
Division: ICT Unit
Line Supervisor: ICT Officer

Role Overview

• Under the general supervision of the ICT OFFICER, the IT Assistant will perform various computer operations tasks, assist in the development of operating procedures, provide help desk services and support to staff and guests by diagnosing and providing solutions to minor computer problems.

Role and Responsibilities

• Use a wide variety of computer hardware and software as well as standard office equipment.
• Monitor and operate computer hardware and peripherals.
• Install, configure hardware or software.
• Perform routine maintenance and cleaning of equipment.
• Organize and maintain various computer files on hardware and software inventories.
• Provide technical support to users, diagnose and resolve computer problems.
• Maintain a database of incidents and escalate them.
• Participate daily in actions to improve the IT system.
• Conduct research on IT technology, vendors and other sources of supply.
• Receive, record and track all user calls related to the network.
• Perform backups.
• Establish and maintain an effective supplier database.
• Perform administrative and technical tasks with minimal guidance.
• Cover GIABA virtual and hybrid meetings via MS Teams and Zoom.
• Perform any other tasks that may be assigned by the supervisor.

Academic Qualifications and Experience

• Minimum of a National Diploma, NCE or equivalent certificate, or related field certification plus technical training in IT practices.
• At least 4 years of progressively responsible experience in relevant IT related field, preferably in the private sector or in an international organisation.
• Age: The minimum age for recruitment is 24 and the maximum age is 50.  Age limit is not applicable to internal candidates
• Language: Candidates must speak one of the official languages of ECOWAS: English, French or Portuguese. Knowledge of a second official ECOWAS language is an advantage.

Salary
G4: UC 26,768.180 (US$ 42,234.84) G5: UC 31,502.30 (US$ 49,704.33) / G6: UC 35,815.21 (US$ 56,509.24).

Application Closing Date
29th January, 2025.

Method of Application
Interested and qualified candidates should send their correctly filled Job Application Form, CV and Motivation Letter to: g1192ita@giaba.org using the Job Title as the subject of the mail.
OR
Click here to apply online

Click here to download the application form (Docx.)

Note

• Assessment of qualified candidates may include a written exercise and a competency-based interview.
• This position is subject to local requirement pursuant to staff rule article 9.3 of the ECOWAS Staff Regulations (revised 2022). All staff in the General Service and related categories shall be recruited in the country or within commuting distance of the GIABA Secretariat, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local requirement shall not be eligible for the allowance or benefits exclusively applicable to international recruitment.
• Only shortlisted applicants will be contacted for the interviews.