IT Engineer at Phillips Outsourcing Limited

Phillips Outsourcing Limited has been in existence for over 16 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria. After successfully gaining ground in all the 36 states of the federation, we are gradually spreading our tentacles to other African Nations. We are currently registered to also do business in Ghana. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients to achieve their business objectives.

We are recruiting to fill the position below:

Job Title: IT Engineer

Location: Lagos

Job Description

• Manage the AMI/HES infrastructure facilities, systems, and servers to run effectively and efficiently and provide backend support for all Vendors.

Responsibilities

• Installing and maintaining AMI/HES operating environments which include server provisioning, database and application configuration.
• Monitoring the operating environments.
• Responding effectively and speedily to any escalated issue reported by our clients.
• Maintaining a professional behavior with clients and colleagues.
• Providing training and support where necessary to clients.
• Ensuring operating environments stay safe and secure.
• Updating software and hardware where necessary.
• Documenting all reported malfunctions and actions taken in response.
• Perform and test routine system backups and restores.
• Ensure the security of the server infrastructure by implementing industry-leading practices regarding privacy, security, and regulatory compliance.
• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.
• Recommend, schedule, and perform software and hardware upgrades and patch management.

Key Performance Indicators

• High availability of core HES/AMI Infrastructure and services
• Incident ≥95% and Service Request SLA achievement ≥90%.

Requirements

• Minimum requirement: B.Sc In Computer Science, Engineering, Electronics or a related field
• Added advantage: M Sc in a related discipline or MBA
• Minimum requirement: 2 years System Administration cognate experience in a similar environment
• Added Advantage: familiar with Nutanix, O365 & Azure environment management
• Professional (Memberships & Certifications) Minimum requirement: MCSE, ITIL Foundation Added Advantage: CISSP or CISA
• Good knowledge of IT Service Delivery
• Good Interpersonal skills
• Good communication skills
• Good managerial skills.

Application Closing Date
29th January, 2025.