Product Managers at a Foremost Travel Management Company - OptiHuman Consulting Limited (2 Openings)

OptiHuman Consulting Limited - Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.

They are recruiting to fill the position below:

Job Title: Product Manager

Locations: Ikeja and Victoria Island, Lagos

Job Summary

• The Product Manager will oversee the development, optimization, and growth of the online travel agency’s products, including website, mobile app, and ancillary services.
• This role is pivotal in ensuring seamless user experiences, meeting customer needs, and driving business objectives.
• The ideal candidate will collaborate with cross-functional teams, leverage data-driven insights, and stay ahead of industry trends to deliver innovative and competitive solutions.

Specific Responsibilities
Product Strategy and Planning:

• Define and execute the product roadmap, aligning with the company’s overall vision and business goals.
• Identify and prioritize features and enhancements based on market research, customer feedback, and competitive analysis.
• Monitor industry trends and emerging technologies to maintain the agency’s competitive edge.

Product Development:

• Collaborate with design, engineering, and marketing teams to develop and launch new features and products.
• Create detailed product requirements, including user stories, wireframes, and acceptance criteria.
• Ensure timely delivery of products by managing timelines, resources, and potential risks.

User Experience and Optimization:

• Analyze customer journeys and identify opportunities to improve user experiences on digital platforms.
• Conduct usability testing, A/B testing, and other methodologies to refine products and increase engagement.
• Implement personalization features to enhance customer satisfaction and conversion rates.

Data Analysis and Performance Tracking:

• Use analytics tools to track product performance, customer behavior, and business impact.
• Generate insights from data to inform product decisions and improvements.
• Report on key metrics to stakeholders, including customer acquisition, retention, and revenue growth.

Stakeholder Management:

• Act as the main point of contact between business, technical, and customer-facing teams.
• Gather and manage input from stakeholders to ensure alignment with product goals.
• Communicate product updates and timelines effectively across the organization.

Customer-Centric Approach:

• Work closely with customer support teams to gather feedback and resolve pain points.
• Develop features and solutions tailored to the needs of B2C and B2B clients.
• Ensure products meet customer expectations and regulatory compliance.

Requirements

• Bachelor’s Degree in Business, Computer Science, Engineering, or a related field.
• Master’s degree or professional certification in Product Management.
• 5+ years of experience in product management, preferably in e-commerce, travel, or related industries is compulsory.
• Proven track record of successfully managing digital products from concept to launch.
• Proficiency in product management tools (e.g., JIRA, Trello, Asana).
• Strong understanding of UX/UI principles, APIs, and agile development methodologies.
• Experience with data analytics tools (e.g., Google Analytics, Tableau).
• Ability to translate business goals into actionable product strategies.
• Aptitude for tackling complex challenges with innovative solutions.
• Strong interpersonal and written communication skills for engaging diverse stakeholders.
• Data-driven approach to decision-making and performance evaluation.
• Deep understanding of customer needs and commitment to delivering exceptional experiences.
• Successful delivery of product milestones within scope, time, and budget.
• Measurable improvement in user engagement, conversion rates, and revenue.
• Enhanced customer satisfaction through continuous product optimization.
• Growth of the agency’s competitive advantage in the travel space.

Compensation and Benefits
Attractive.

Application Closing Date
24th February, 2025.