Customer Success Intern at NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population.

We are recruiting to fill the position below:

Job Title: Customer Success Intern

Location: Lagos
Job type: Internship

Work Responsibilites

• Support day-to-day client deliveries and reporting 
• Build effective relationships with client key contacts and provide support
• Own reporting, including report maintenance, business issue analysis, and solution integration 
• Provide support to clients on NielsenIQ tools, and MS Office tools (MS Outlook, Word, Excel, PowerPoint, MSD etc.)
• Trouble-shoot and resolve client inquiries related to databases, coding, and other key aspects that impact client deliverables 
• Continue to broaden knowledge of client business issues and needs, NielsenIQ services, and the broader industry 
• Liaise with other teams as necessary (e.g. Data acquisition, operations, offshore partners, technology, and data science) to solve client business questions and inquiries 
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team 
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded.

Qualifications

• A fresh graduate from 2024 with a university Degree in Marketing, Business Management, Economics or a related field.
• A candidate must be based in Lagos state for the whole internship program
• Excellent English command
• Ability to communicate effectively
• Good interpersonal skills – ability to develop relationships internally and at the client organization.
• Strong problem-solving skills, with gradually declining supervision 
• Strong time management skills and prioritization ability, with gradually declining supervision 
• Able to respond to inquiries of moderate complexity with almost zero supervision 
• Able to respond on enquiries of higher complexity with limited supervision 
• Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction.
• Able to adapt to change, willing to learn and must be tech-savvy.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP).

Application Closing Date
Not Specified.