Product Manager - Retention at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Product Manager - Retention

Location: Lagos
Job type: Full-time
Department: FintechTechnology, Product Management

Description

• We are looking for a Product Manager to help drive M-KOPA’s mission of building transformative lifetime financial partnerships with our customers.
• This role offers the opportunity to drive significant customer and business impact through the implementation and iteration of critical engineering systems, internal tooling, and business processes.
• You'll work with talented cross-functional teams including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries.
• We are looking for a technical and/or analytical PM for this role — if you have a fondness for engineering and/or you love digging into data, you might be a good fit!

Responsibilities
In this role, you would be responsible for:

• Owning the strategic direction and evolution of critical engineering systems and business processes
• Working with engineers to drive continuous improvement in our systems’ capabilities
• Partnering with data scientists and analysts to understand user needs and implement novel methodologies
• Getting feedback from customers and customer care teams to understand customer pain points
• Analyzing data to understand the largest areas of opportunity for further improvements
• This is a fully remote role and will include travel across our different markets and working within the UTC -1 through UTC+3 time zones.

Requirements
Your application should demonstrate:

• 3+ years of product management experience
• Strong technical and/or analytical skills, including the ability to conduct your own complex data analysis
• Proven ability in solving technical and/or analytical problems
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• Experience in data-driven decision making and strategy development
• Experience with agile methodologies and cross-functional team leadership
• Nice to have: Experience with data science models

Application Closing Date
Not Specified.