Receptionist (Male or Female) at a Newly Built 30-room Hotel - Efezi Southsea Nigeria Limited

Efezi Southsea Nigeria Limited - Our client, a newly built 30-room Hotel located in Ikotun area of Lagos, is recruiting to fill the position:

Job Title: Receptionist (Male or Female)

Location: Ikotun, Lagos

Job Summary

• The Hotel Receptionist is the first point of contact for guests and plays a vital role in creating a positive first impression. This position involves managing the front desk, handling guest inquiries, and ensuring smooth check-in and check-out processes. The receptionist provides excellent customer service and ensures that guests have an enjoyable and comfortable stay.

Key Responsibilities
Guest Services:

• Greet guests warmly upon arrival and assist with the check-in process.
• Provide information about the hotel, local attractions, and amenities.
• Address guest inquiries, requests, and complaints professionally and efficiently.

Reservations Management:

• Process bookings, cancellations, and modifications in the hotel reservation system.
• Confirm guest details and ensure special requests are documented.
• Coordinate with other departments to prepare for guest arrivals (e.g., housekeeping, concierge).

Check-In and Check-Out Procedures:

• Ensure accurate documentation and verification during check-in and check-out.
• Handle payment transactions, including cash, credit cards, and billing to accounts.
• Manage room keys and ensure proper security protocols are followed.

Communication:

• Answer phone calls and respond to emails promptly and professionally.
• Relay messages to guests or staff as required.
• Maintain effective communication with other departments to ensure guest needs are met.

Administrative Tasks:

• Maintain accurate records of guest information, bookings, and financial transactions.
• Prepare daily reports for management.
• Monitor and manage the lobby area, ensuring it remains welcoming and clean.

Problem Solving:

• Resolve guest issues or escalate them to the appropriate manager.
• Manage situations such as overbooking or late arrivals effectively and with empathy.

Requirements

• Interested candidates should possess an HND in relevant fields with 3 years work experience.

Application Closing Date
23rd January, 2025.