Field Performance Operator at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

We are recruiting to fill the position below:

Job Title: Field Performance Operator

Location: Lagos
Employment Type: Full Time

Key Responsibilities
Performance Monitoring:

• Continuously monitor the performance of the FOC department.
• Ensure coordinators follow departmental procedures and policies.
• Identify and report any deviations from established standards.

Reporting:

• Prepare and submit daily performance reports for the head of the department.
• Include detailed analysis of team performance and individual engineer performance.

Ticket Management:

• Track and catch delays in updating tickets by coordinators.
• Ensure timely and accurate ticket updates to reflect the current status of field operations.

Team Performance:

• Collaborate with coordinators to identify engineers who are not performing well on-site.
• Provide feedback and recommendations for performance improvement.

Case Investigation:

• Investigate escalated cases thoroughly to determine the root cause of issues.
• Document findings and propose solutions to prevent future occurrences.

Training and Development:

• Prepare regular training sessions for the FOC team.
• Identify weaknesses in team performance and develop training programs to address them.
• Ensure the team is up-to-date with the latest procedures, policies, and technologies.

Compliance and Improvement:

• Ensure compliance with all FOC policies and procedures.
• Recommend process improvements to enhance the efficiency and effectiveness of field operations.

Application Closing Date
Not Specified.