Supervisor, Customer Experience at Ardova Plc

Ardova Plc is a Nigerian leading indigenous and integrated energy company involved in the distribution of petroleum products. With an extensive network of over 450 retail outlets in Nigeria and significant storage facilities in Apapa, Lagos and Onne, Rivers State, we procure and distribute petrol (PMS), diesel (AGO), kerosene (DPK) and liquefied petroleum gas (LPG). Our services also involve the manufacturing and distribution of a wide range of quality lubricants from our oil blending plant in Apapa, Lagos. These lubricants include: Super V, Visco 2000 and Diesel Motor Oil. We are also the sole authorised distributor of Shell branded Helix Engine Oils in Nigeria.

We are recruiting to fill the position below:

Job Title: Supervisor, Customer Experience

Location: Lagos
Job type: Full time

Job Summary

• An individual who has a strong capability to understand policy’s, sees how it can cause bottlenecks, and is interested in correcting it without complication.
• Question thinker who works as a team player with strong analytical mindset and presentation.

Job Details

• Intermediate knowledge of Power BI and Excel.
• Excellent communication skills, both written and verbal.
• Empathetic and customer-focused approach.
• Strong-willed and able to handle challenging situations with resilience.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Highly organized and detail oriented.
• Dedicated to achieving results and meeting deadlines.
• Team player with a collaborative spirit.
• Resourceful and goal-oriented, with a proactive approach to tasks.
• Previous experience in a customer service or customer experience role is preferred.

Requirements

• Relevant professional certificate preferred. 
• 6 years maximum years of experience in a customer experience role.

Benefits

• HMO Coverage (Employee, spouse and 4 children)
• Daily Lunch
• Group Life Coverage 
• Employee Compensation Scheme (ECS)
• Industrial Training Fund (ITF) 
• Pension Scheme
• Leave Allowance 
• 13th Month pay 
• Paid - Time off – Annual Leave, study leave, maternity leave, paternity leave, sick leave, compassionate leave, examination leave.
• Long Service Award

Application Closing Date
21st January, 2025.