Platform and Database Monitoring Intern at Fincra (Remote)

Fincra is a payment infrastructure for fintechs, platforms and global businesses. Fincra provides payments solutions that enables businesses to accept payments securely, make payouts globally and scale your business across borders.

We are recruiting to fill the position below:

Job Title: Platform and Database Monitoring Intern

Location: Nigeria (Remote)
Employment Type: Internship
Duration: 3-6 months
Department: Engineering
Reporting Line: SRE Lead / Engineering Manager

Role Overview

• The overview of this role is to ensure real-time visibility into Fincra's platform and database operations, enabling proactive incident detection, faster resolution times, and a smoother experience for customers using our diverse financial products across multiple African markets.

What you will be doing everyday
Responsibilities:

• Application Performance Monitoring (APM)
• Real-time Platform Monitoring
• Database Operations Monitoring
• Incident Triage and Escalation
• Documentation and Reporting.

Description of Responsibilities:

• Utilize APM tools to monitor API performance, identify bottlenecks, and track error rates across various services.
• Actively monitor Observability dashboards for anomalies in platform health, performance metrics, and customer interactions.
• Track key metrics on operational database dashboards (e.g., ClickHouse, Metabase) for performance bottlenecks, data integrity issues, and resource utilization.
• Perform basic troubleshooting steps for identified incidents, gathering relevant logs and data.
• Escalate issues to the appropriate team (SRE, engineering, treasury) based on initial assessment.
• Document incident details, troubleshooting steps, and communication logs. Create concise reports on observed trends and recurring issues

Required Outcome of Responsibilities:

• Gain a deep understanding of API performance and identify issues that could impact customers.
• Identify potential issues before they impact customers or escalate into major incidents.
• Detects and reports database-related incidents that could affect transaction processing, reporting, or other critical business functions.
• Minimize incident resolution times by ensuring swift and accurate escalation to the team best equipped to handle the issue.
• Contribute to a knowledge base of incident resolutions and help identify areas for platform or database optimization.

Required Competencies
Technical Skills:

• Basic understanding of cloud infrastructure and monitoring tools (Datadog or NewRelic experience a plus).
• Familiarity with Application Performance Monitoring (APM) concepts and tools.
• Familiarity with database concepts and ability to interpret key performance metrics.
• Exposure to Linux command-line interface and basic scripting.
• Aptitude for problem-solving and analytical thinking.
• Documentation and troubleshooting skills.

Behavioral Competencies:

• Strong attention to detail and ability to identify patterns in data.
• Excellent communication skills (written and verbal) for clear incident reporting and escalation.
• Proactive and eager to learn new technologies in a fast-paced environment.
• Collaborative team player with a willingness to assist others.

Perks

• Internship Duration: Three to Six months
• Mentorship and Training: The intern will receive guidance from experienced SRE engineers and have access to training resources to develop their monitoring and troubleshooting skills, with a particular focus on APM tools and best practices.
• Potential for Growth: Based on performance, the internship could lead to a full-time position within the SRE team or other technical departments.

Application Closing Date
Not Specified.