Head, Retail Commercial - Roaming, IDD, A2P, and P2P at a Leading Provider of Innovative Telecom Services - Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited - Our client is a leading provider of innovative telecom services (International Gateway, Roaming and Submarine Cable Communications). They possess the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity on demand by our end consumers, enterprise customers and the ecosystem that supports them.

They are recruiting to fill the position below:

Job Title: Head, Retail Commercial - Roaming, IDD, A2P, and P2P

Location: Lagos
Employment Type: Full-time (On-site)
Unit: Roaming and Carrier

Job Summary

• We are currently recruiting highly competent and high flying technical and commercial professionals eager to contribute to success in a dynamic and technology driven environment.
• We are seeking for an experienced Head Retail Commercial - ROAMING, IDD, A2P AND P2P that will be responsible for the overall business profitability of the retail (IDD & roaming), A2P and P2P revenue, customer experience and life cycle management of these revenue streams.

Responsibilities

• Responsibility of outbound roaming, IDD, international A2P, P2P and P2A business revenue for the company.
• Business intelligence and competitive analysis of the opportunities in the outbound roaming , IDD, international A2P, P2P and P2A business.
• Monitoring of the revenues on daily, monthly, quarterly and annual basis.
• Doing trend analysis and competitive benchmarking of outbound roaming, IDD, international A2P, P2P and P2A to ensure that the companies subscribers have the best in market offers and propositions.
• Responsible for all marketing communications activities including outdoor, social media, company website, welcome SMS, BTL communication to the companies subscribers.
• Marketing for the full customer lifecycle journey and experience, including communication, subscription, usage and payment of the services.
• Updating the propositions with new offers / bundles to maintain the company as the best in class operator of choice.
• Preparing the revenue outlook of the outbound roaming, IDD, international A2P, P2P and P2A business in all business review meetings as the need arises.
• Constantly engage the other stakeholders marketing communication, customer care, RAD / Finance to ensure that all proposition / offers are generating substantial revenue and identification of any revenue leakage.
• Working with other departments eg. Marketing, RAD, Customer Care to seamlessly make the outbound roaming, IDD, international A2P, P2P and P2A services more accessible to the companies subscribers at competitive retail rates and hence make the business more profitable.
• Working closely with the commercial wholesale roaming and carrier team to derive the best possible deals for the companies customers.

Key Performance Indicators and Deliverables

• Annual roaming revenue as per AOP.
• Ensure best customer experiences by providing best/affordable offers.
• Price monitoring to ensure compliance - no negative margin.
• Bundle evaluation and management.
• Customer experience and awareness.
• Maintain excellent overview of the companies competitive positioning nationally, and keeping abreast of all changes and evolution.
• Provide reporting and analysis to achieve the targeted AOP.
• Regular analysis of the data to enhance business growth.
• Track revenue performance including any unusual revenue spike or leakage.
• Regular engagement with the wholesale commercial team to ensure proper understanding of the reports.
• Timely weekly, monthly, and quarterly reporting.

Education, Qualification, and Experience

• A Bachelor Degree in Engineering or Commercial field.
• 10-12 years of experience preferably in the telecommunications with a Carrier or an Operator.
• Previous experience working on retail customer management of the international business

Skills and Competencies:

• Excellent knowledge of international telecom business ideally specializing in the international segment including International A2P SMS.
• Has managed carrier routing with revenue and profit responsibility in an operator/carrier.

Application Closing Date
Not Specified.