Support Engineer at Licht Tech Limited

Licht Tech Limited was established in February 2019, with the primary purpose to provide cutting edge services to business in specific areas as HR, project management and ICT. We develop solutions that help businesses both private and public sector to achieve their highest performances leveraging on technology as a tool to achieving this.

We are recruiting to fill the position below:

Job Title: Support Engineer

Location: Abuja (FCT)
Employment Type: Full-time

Role Description

• This is a full-time on-site role for a Support Engineer. The Support Engineer will be responsible for troubleshooting technical issues, providing technical support to customers, and ensuring excellent customer service in operating systems.
• Manage and reply to all tickets created on the customer management system.
• Responsible for Customer management issues.
• Actively listen to the customers and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues.
• Facilitate customer resolution for escalated calls and engage the necessary technical support.
• Customer Support- be proactive, working to fix the problem while communicating updates.

Qualifications

• Bachelor's Degree, HND or OND in Computer Science, Information Technology, or related field with 2 years experience
• Troubleshooting and Technical Support skills
• IP Protocols- must be proficient in Basic Internet Protocols.
• Customer Support and Customer Service experience
• Knowledge of Operating Systems
• Excellent problem-solving and communication skills
• Ability to work independently and collaborate with a team
• Certifications in relevant technical areas are a plus

Salary
N120,000 - N150,000 / Month.

Application Closing Date
14th February, 2025.