Customer Service Executive at PWAN Group Limited

PWAN Group Limited is a leading Networking and Marketing Real Estate firm.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ikota - Victoria Garden City, Lagos
Employment Type: Full-time

Responsibilities

• Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media.
• Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
• Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
• Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
• Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
• Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
• Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
• Participate in training and professional development activities to enhance customer service skills and knowledge.

Requirements and Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3 - 5 years proven experience in customer service, call center, or related role.
• Strong communication and interpersonal skills.
• Empathy and patience in dealing with customer inquiries and issues.
• Problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Familiarity with CRM systems, help desk software, or customer service tools is a plus.
• Adaptability and flexibility in responding to changing customer needs and situations.
• Professionalism and integrity in handling confidential information and customer interactions.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

Skills Required:

• Customer service
• Communication
• Problem-solving
• Empathy
• Multitasking
• Adaptability
• Teamwork
• Integrity
• CRM systems
• Flexibility.

Application Closing Date
28th February, 2025.