Head of Carrier Business at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) - Our client is a leading provider of innovative telecom services (International Gateway, Roaming and Submarine Cable Communications). They possess the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity on demand by our end consumers, enterprise customers and the ecosystem that supports them.

They are recruiting to fill the position below:

Job Title: Head of Carrier Business

Location: Lagos
Employment Type: Full-time
Unit: Gateway Carrier

Job Summary

• Our client is seeking for an experienced Head Carrier Business to run and manage the retail IDD and wholesale voice carrier business efficiently, thereby ensuring increase in revenue, margin, collections and enhancement of the business with improved decision making.
• Full responsibility for the voice (IDD and Wholesale) business profitability.
• We are currently recruiting highly competent and high flying technical and commercial professionals eager to contribute to success in a dynamic and technology driven environment.

Responsibilities

• Develop and maintain executive and strategic relationships based on company’s comprehensive suite of voice focused products.
• Grow the wholesale voice margin in agreed accounts and to achieve sales target as set by the company.
• Develop and maintain structured account development plans and contract strategies – Revenue deals.
• Ensure full adherence to pricing process and proactively monitor inbound traffic to highlight any gaps against targets, streaming, irregular traffic patterns and address accordingly.
• Drive commercial and contract negotiations required to maximize the carrier business profitability.
• Reduce Termination cost to the barest minimum each month.
• Ensure fraud management tools and methods implementation in alignment with the Revenue Assurance Department.
• Ensure that the revenue generating units are profitable by assisting in finding least cost and effective routes.
• Ensure Operational activities are done timely each day.
• Increase Bottom Line figures to meet agreed budget expectations.
• Ensure team members meet their respective set Target /KPI.
• Reduce transmission cost monthly by increasing trading activity and adjusting if so required.
• International Voice Sales (Retail and Wholesale) and Marketing.
• Interconnect/Contract Review and Business Terms negotiation.
• Support with Marketing to create attractive IDD value propositions towards the companies customers ensuring best in class CEX and communication.
• Marketing and Product Development/Management (Pre-paid and Post Paid).
• Pricing and Strategy management for retail and wholesale.

Key Performance Indicators and Deliverables

• AOP Revenue target set for Voice Carrier Wholesale & Retail business.
• AOP Margin target set for Voice Carrier Wholesale & Retail business.
• AOP collection target set for Voice Carrier Wholesale business.
• Evaluate vendor performance vs. agreed SLAs and costs.
• Fraud management KPI’s on the companies network.
• Efficient team management.

Education, Qualifiication and Experience
Education, Qualification:

• Engineer / Business Administration Qualifications.
• 15 years of experience preferably in the telecommunications with a Carrier or an Operator.

Skills and competencies:

• Excellent knowledge of international telecom business ideally specializing in the carrier and wholesale segment.
• Ability to manage teams.
• Has managed directly revenue and profit responsibility in an Operator/Carrier.

Application Closing Date
Not Specified.