Customer Care Executive at Global Profilers

Global Profilers is a resourcing company that offers recruitment solutions to organizations in Sub Saharan African markets. With extensive understanding of the various aspects of multinational and local businesses and industry’s specific demands, We are able to provide tailored solutions to any & all Industries.

We consider ourselves multi-cultural with expertise working on several markets. We understand different perspectives and the atypical challenges that can face organizations in Nigeria, Angola, Kenya, Uganda, Cameroun, Bening, Togo, Burkina.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities
Customer Care Executive would have the following responsibilities:

• Attend to Customer’s Issues & resolve them in timely and efficient manner
• Coordination with Support Teams and ensuring the customer's issues is resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
• Follow up for Collections through timely reminders to Enterprise and Retail Customers
• Ensuring Collections of receivables is achieved as per the set targets
• Identify and assess customers' needs to achieve satisfactio
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate Sales Leads

Requirements

• Strong organizational skills
• Self-motivated and detail-oriented
• Qquick to collaborate and coordinate with team members when necessary
• Prior experience working with the Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication
• Graduate in science preferable, any other discipline may also apply
• NYSC Certified
• Minimum of 1 - 2 years of experience in Telecommunications Company
• Customer lifetime value
• Customer Acquisition Cost (CAC)

Salary
N100,000 - N150,000 / Month.

Application Closing Date
17th February, 2025.