Assistant HR Manager at Outcess Solutions

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Title: Assistant HR Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Support the staffing process by assisting in recruiting, interviewing, hiring, and onboarding activities.
• Help ensure job descriptions are accurate, up-to-date, and compliant with local, state, and federal regulations.
• Assist the HR Manager in overseeing performance management programs and providing guidance to HR executives to clarify job responsibilities.
• Collaborate in developing and updating compensation strategies based on market research and pay surveys.
• Assist in investigating employee issues and conflicts, providing support in resolving them effectively.
• Support payroll preparation and ensure timely pension remittances.
• Monitor the organization's compliance with local, state, and federal employment regulations.
• Utilize performance management tools to deliver guidance and feedback to the HR team.
• Ensure consistent application of company HR policies and procedures.
• Maintain and update company organization charts and employee directories as required.
• Work closely with management to align HR goals with strategic business objectives.
• Assist in maintaining and optimizing HR systems and processes.
• Contribute to conducting performance and salary reviews by gathering and analyzing relevant data.
• Provide support and guidance to HR staff in their daily responsibilities.
• Research and analyze trends in compensation and benefits to provide actionable insights.
• Collaborate on designing and implementing employee retention strategies that enhance employee satisfaction and reduce turnover.

Requirements

• HND / Bachelor’s Degree in HR or other related fields.
• Candidate must be female
• Evidence of professional training/certification in HR (e.g., CIPM, SHRM, or related certifications) is strongly preferred.
• Proven working experience (5–7 years) in HR roles, with at least 2–3 years in a supervisory capacity.
• Solid knowledge of labor laws and HR best practices.
• Experience in the BPO sector is advantageous.
• Demonstrable understanding and application of HR metrics.
• Proficiency in using HR systems and databases.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Excellent active listening, negotiation, and conflict-resolution skills.
• Competence in building and maintaining effective interpersonal relationships across all levels of the organization.
• Strong customer orientation with the ability to adapt/respond to diverse personalities and needs.
• Exceptional communication and presentation abilities, both written and verbal.
• Proven ability to multitask, prioritize tasks, and manage time efficiently.
• Familiarity with common HRIS platforms (e.g., HRMS, SAP, Oracle) is an asset.
• Broad experience in administering benefit schemes.

Salary
N200,000 - N280,000 monthly. 

Application Closing Date
25th January, 2025.