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Customer Relations Officer (Female) at IQMEDIA Concept Limited

Posted on Tue 21st Jan, 2025 - hotnigerianjobs.com --- (0 comments)


IQMEDIA Concept Limited is a leading company specializing in innovative media solutions, providing cutting-edge services to a diverse clientele. Our commitment to delivering excellence has earned us a reputation for high-quality customer experiences. We are looking for a dynamic and personable individual to join our team as a Customer Relations Officer.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer (Female)

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

  • The Customer Relations Officer will play a crucial role in maintaining positive relationships with our clients, addressing their inquiries, and ensuring their satisfaction with our services.
  • The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-first attitude, along with a strong knowledge of computer applications and internet usage to assist in their day-to-day responsibilities.

Key Responsibilities

  • Act as the first point of contact for all client inquiries, offering prompt and professional responses.
  • Develop and maintain strong relationships with customers, ensuring their needs and concerns are addressed efficiently.
  • Manage customer feedback and complaints, ensuring resolutions are timely and satisfactory.
  • Collaborate with internal teams to address customer issues and improve service delivery.
  • Monitor and evaluate customer satisfaction through surveys, follow-up calls, and feedback forms.
  • Assist in developing and implementing customer retention strategies.
  • Maintain detailed and accurate records of customer interactions and transactions using CRM and other software tools.
  • Provide administrative support to the customer service department when required.

Requirements

  • Bachelor's Degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience).
  • Minimum of 2 years of experience in customer service or customer relations roles.
  • Strong verbal and written communication skills.
  • Excellent interpersonal skills with the ability to handle sensitive situations with tact and professionalism.
  • Proficient in MS Office Suite (Excel, Word, PowerPoint).
  • Sound knowledge of computer applications and internet usage, with the ability to leverage digital tools for effective communication and problem-solving.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM software is an advantage.

Preferred Skills:

  • Experience in the media or digital marketing industry.
  • Multilingual abilities are a plus.
  • Proactive and resourceful with a keen interest in customer service excellence.

Why Work With Us?

  • Competitive salary (N25,000 - N35,000 monthly) and benefits.
  • Opportunities for career growth and development.
  • Collaborative, inclusive, and supportive team environment.
  • Exposure to a diverse and exciting range of projects.

Application Closing Date
4th February, 2025.

How to Apply
Interested and qualified candidates should send their CV along with a Cover Letter outlining their relevant experience and why they would be a great fit for this role to: iqmediastudios@gmail.com using the job title as the subject of the mail.

Note

  • Join IQMEDIA Concept Limited today and be part of a company that values its employees and customers alike.
  • We look forward to hearing from you!

  

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