Regional Retail Coordinator at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Regional Retail Coordinator

Location: Ondo
Job type: Full-time
Department: Smartphones Retail- Retail Expansion and Audit

Main Purpose

• The main purpose of a Regional Retail Coordinator is to support retail shops, depots and stock points on day-to-day basis on logistics, stock, customer and sales service for smooth running and resolution of issues.

Duties

• Stock in shops: Mitigate stock shortage occurrence in the region by re-ordering understocked SKUs to individual shops
• Aged stock: Support FSMs, SEs and shops in aged stock returns and reallocations as well as in reporting lost phones
• DSR stock holding: Support FSMs, SEs, and shops to ensure all active selling DSRs and new DSRs are holding stock within the min-max levels
• Phone repairs: Manage the delivery of phones to repair center within SLA and customers pick repaired phones within SLA too
• Cancellations: Ensure cancellations within the region are closed in time.
• Resolve issues experienced by shop assistants as they arise
• Any other tasks assigned by the supervisor

Requirements

• At least 2 years of working in sales or retail field
• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills
• A good leader with empathy ready to support low-level employees
• Clear communication on email, telephone, in person.
• Able to self-manage and take initiative without being micro-managed.
• At least a college diploma in a business-related field

Application Closing Date
Not Specified.