Enterprise Service Account Manager at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Enterprise Service Account Manager

Job Identification: 293
Location: Lagos
Job Schedule: Full time

Responsibilities

• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers. 
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.
• Deliver Root cause analysis following major outage, based on data provided by the NOC and L2 operations. 
• Identify and Deploy Measures to Improve Service Levels (SIP).
• Develop & Nurture Relationships with relevant people at Client Organization. 
• Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers. 
• Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager.

Qualifications

• Years of experience: 8-10 years of technical operations and Customer Facing experience.
• Bachelor's Degree in a Management field: Master's degree will be an added advantage. 
• Good knowledge of CX and Enterprise Business an added advantage.
• Good Communication skills & mandatory fluency in OPCO local language.
• Customer Focus and Customer first attitude.
• Commercial acumen o Perseverance and go getter attitude.
• Collaborative relationships building & working.
• Self-Management and Personal Development.
• Analytical skills – use of facts & data, problem solving/solution orientation.
• Proficient in MS Office.
• Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc).
• Understanding of Telco Network Operation, IPs, routing etc.
• Speaking local language as well, located in-country.

Application Closing Date
23rd January, 2025; 00:59.