Customer Service Assistant at PG Consulting Limited

PG Consulting Limited is a business optimization consulting practice specializing in Human Capital Development and the transformation of raw talent into invaluable human resources to fuel organizational growth and efficient operations. Our practice further extends to a plethora of Business Consulting Services all geared towards helping corporate organizations excel in a highly challenging business environment.

We are recruiting to fill the position below:

Job Title: Customer Service Assistant

Location: Surulere, Lagos
Resumption: Immediate

Responsibilities

• Help customers with complaints and questions.
• Give customers information about products and services
• Take orders and process returns
• Help customers understand the product and answer questions about their reservations
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries on all online platforms.
• Communicating with customers through various channels.
• Keeping record of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Providing feedback on the efficiency of the customer service process.
• Preparing quotes for clients.
• Update website products and prices

Academic Qualification and Skills

• HND / B.Sc. in Social Science or a related field.
• Minimum of 1 year working experience in a similar capacity.
• Business acumen and ability to forecast sales trends.
• Attention to detailand sociable personality.
• Ability to work with less supervision and multitask.
• Ability to plan and excite strategic sales process.
• Computer savvy with proficiency in Microsoft office.

Salary
Very Attractive.

Application Closing Date
31st January, 2025.