Social Media Executive at Wangai Management Company Limited

Wangai Management Company Limited is a business growth consulting firm; we help visionary entrepreneurs to set up, manage, and scale their businesses. Our core offerings are Customer Relationship Management, Customer Service, Business Incorporation & Compliance, Human Resources, Business Management, and Training & Development. Currently, the company runs 2 brand arms namely Wangai Management and Customer Experience HQ, both of which your role covers.

We are recruiting to fill the position below:

Job Title: Social Media Executive

Location: Lekki Phase 1, Lagos

Description

• The Social Media/Customer Service Executive will be responsible for engaging with customers across Beautybytejj Studio social media platforms, whilst ensuring excellent customer service, conversation of leads to sale and maintaining a positive brand image.
• This role also includes the strategic development and creation of content ideas, a content calendar, and social media strategies that align with Beautybytejj’s brand goals.

Key Responsibilities

• Respond promptly to customer inquiries via social media, WhatsApp, phone, and email.
• Address and resolve customer complaints professionally, following Beautybytejj Studio policies.
• Keep a record of customer interactions and feedback, updating the Customer Service Database as required.
• Collaborate with the team to improve the customer experience based on feedback.
• Convert enquiries to sales, book and schedule customer’s appointment in alignment with the brand’s policy
• Manage Beautybytejj Studio social media accounts (e.g., Instagram, Facebook, TikTok, Twitter).
• Create and post engaging content, including captions and visuals, in line with the brand’s tone and marketing strategy.
• Engage with followers by responding to comments, direct messages, and mentions.
• Monitor and analyze social media metrics to optimize performance and engagement.
• Plan and execute promotional campaigns, including product launches and special offers.
• Coordinate with the creative team to develop relevant content for Beautybytejj Studio social media.
• Schedule regular posts to maintain an active presence, align with peak engagement times, and support marketing goals.
• Track beauty trends, customer preferences, and competitor activity to inspire new content ideas.
• Build an engaged community by creating interactive content like polls, Q&As, live sessions, and other forms of engagement.
• Organize online events, giveaways, and challenges that resonate with Beautybytejj Studio’s audience.
• Serve as a positive and knowledgeable representative of Beautybytejj Studio, upholding the brand’s values in every interaction.
• Work with influencers, brand ambassadors, and partners to promote products and services authentically.
• Create marketing strategies and ads management in order to grow the company’s online and offline presence.

Qualifications

• Bachelor's Degree in Communications, Marketing, Business, or related field (preferred).
• Proven experience in customer service, Content creation and social media management, preferably in the beauty industry (minimum of 3 years experience)
• Excellent communication and interpersonal skills.
• Proficiency with social media platforms and tools (Instagram, TikTok, twitter, scheduling tools, etc.)
• Strong organizational skills and attention to detail.
• Ability to use a camera/iPhone to create clear and crispy captivating images and videos.
• Excellent use of Canva for contents graphic design and other editing apps. (e.g. CapCut)
• Familiarity with the beauty industry and a passion for customer experience
• Sales and Digital marketing skills is highly valuable
• Candidates must live in close proximity to the company
• Only candidates who live in/around Victoria Island, Chevron, Obalende, Ikate axis will be considered

Workdays Schedule:

• 5 days a week (Tuesday-Sunday)Onsite
• Tuesday-Saturday: 9am-7pm
• Sunday: 12pm-7pm
• Probation: 3-6months

Salary and Benefits

• N150,000 / Month.
• Opportunities for professional growth and career advancement.
• A supportive and creative work environment with a passionate team.
• Health Insurance

Application Closing Date
31st January, 2025.

How to Apply
Interested and qualified candidates should possess a CV and Cover Letter to: hello.customerexperiencehq@gmail.com using the job title as the subject of the email.