Junior Virtual Assistant (Remote) at ARO Management

ARO (pronounced A-R-O) is a dynamic and versatile company offering exceptional services in both the property and technology sectors. Through our specialised divisions—ARO Management, ARO Properties, and ARO Technologies—we're dedicated to blending innovation and expertise to meet our clients' diverse needs seamlessly. Founded in 2015. With a focus on providing exceptional stays, we soon realized our talent for hospitality and expanded into property management services. By 2018, we launched ARO Management Nigeria Ltd, tackling the challenges of property management in a new environment.​

Our team has grown from 2 to 15+ well trained professionals and contractors within our organisation. Recently, we've ventured into technology projects, with our first significant achievement being the development of a website for a hotel in the UK. Despite being a small company, we at 'ARO' are unique in our nimbleness, versatility and problem solving ability. We are committed to excellence and have big ambitions for the future.

We are recruiting to fill the position below:

Job Title: Junior Virtual Assistant

Location: Abuja (Remote)
Employment Type: Full-time

Job Description

• The Junior Virtual Assistant ARO Management is responsible for performing administrative tasks, organizing schedules, managing online systems, and addressing client and guest inquiries promptly and professionally. This role requires strong multitasking skills and the ability to work independently in a remote environment.

Responsibilities

• Assist in managing guest check-ins, check-outs, and assessments.
• Respond promptly to guest inquiries and resolve issues professionally.
• Coordinate schedules, bookings, and maintenance activities.
• Organize and maintain property records and documentation.
• Prepare reports and summaries for management.
• Support team members with virtual administrative tasks.
• Collaborate with the team to provide outstanding guest experiences.

Requirements

• Interested candidates should possess an OND qualification with 1-3 years experience.
• Reliable internet connection and a personal computer.
• Availability to work within specified hours or time zones.
• Strong work ethic and ability to work independently.
• A customer-oriented mindset with a proactive approach to problem-solving.
• Collaborate with internal teams, including technical support, to address customer needs and ensure prompt resolution of issues.
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
• Professionalism and integrity in handling confidential information and customer interactions.
• Professionalism and integrity in handling confidential information and customer interactions.
• Must based in Abuja, FCT.

Skills:

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and virtual platforms (Zoom, Slack, Google meet, etc.).
• Knowledge of property management systems is a plus.
• Attention to detail and problem-solving skills.

Salary
N30,000 - N70,000 / Month.

Application Closing Date
29th January, 2025.