Experience Officer at God is Good Mobility (GIGM)

GIG Mobility (GIGM, formerly God is Good Motors) is an African Mobility company, founded and headquartered in Nigeria. GIGM currently operates in Nigeria and Ghana, West Africa. It was established in 1998 and is known for moving thousands of commuters daily across Nigeria and Ghana. GIG MOBILITY has over 32 terminals in Nigeria and 3 in Ghana.

We are recruiting to fill the position below:

Job Title: Experience Officer

Location: Yenagoa / Akpakpava - Bayelsa
Employment Type: Full-time

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Resolve service problems by clarifying the guest complaint via phone, email, and in person
• Forward booking/travelling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare, & payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers
• Kindly note that your duties may be reasonably modified at the company’s discretion.

Application Closing Date
31st January, 2025.