Customer Service Executive (Sales) at Careers Verified (Abuja and Lagos)

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Customer Service Executive (Sales)

Locations: Abuja and Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Executive (Sales) serves as a liaison between the company and its customers, ensuring a smooth sales process and maintaining strong customer relationships.
• This role involves handling inquiries, promoting products or services, closing sales, and addressing customer concerns to enhance satisfaction and drive revenue growth.

Key Responsibilities
Customer Interaction:

• Respond to customer inquiries via phone, email, or in person in a timely and professional manner.
• Provide detailed information about products or services, addressing customer needs and preferences.

Sales Activities:

• Identify and qualify potential customers through proactive communication.
• Upsell or cross-sell products and services to existing customers.
• Close sales deals while ensuring customer satisfaction.

Relationship Management:

• Build and maintain strong, long-term customer relationships.
• Handle customer complaints and provide appropriate solutions or alternatives promptly.

Sales Reporting:

• Track and report daily, weekly, and monthly sales performance.
• Update customer information in the database accurately.

Collaboration:

• Work closely with the sales and marketing teams to implement promotional campaigns.
• Provide feedback on customer trends and preferences to improve sales strategies.

Problem Solving:

• Resolve product or service-related issues effectively to retain customers.
• Offer tailored solutions based on customer-specific requirements.

Qualifications and Skills
Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficiency in using CRM software and MS Office Suite.
• Ability to multitask, prioritize, and manage time effectively.

Attitude:

• Positive, goal-oriented, and customer-focused mindset.
• Willingness to learn and adapt in a dynamic sales environment.

Application Closing Date
20th February, 2025.