IT Support Analyst at Frances Mcgreg Consulting (FMC) Services

Frances Mcgreg Consulting (FMC) Services is a Nigerian business consulting company with an agile approach to providing solutions. We are your trusted ally in securing landed properties, and fully and semi-finished homes, booking service apartments, recruiting and retaining the right talents for your business, and guiding you through your study abroad with free study materials for the GMAT, GRE, and other tests. We also conduct data analysis that will help you make informed decisions for business growth, you can also trust us to help with making your business visible on search engines both locally and worldwide.

We are recruiting to fill the position below:

Job Title: IT Support Analyst

Location: Magodo, Lagos
Employment Type: Full-time

Job Summary

• We seek an experienced and competent IT support analyst to provide a broad range of technical support services and evaluate the overall support program.
• He/she will configure, install, and maintain hardware and software programs, assist with upgrades and integrations help with security issues, recommend privacy safeguards and manage the company’s website.

Job Responsibilities

• Provide repair and troubleshooting support, which may be performed remotely using a virtual tech support platform.
• Provide assessments of the IT processes and make recommendations for improvements.
• Answer support phones and take appropriate action to resolve client issues.
• Responsible for maintaining various network projects with our client base.
• Provide IT support and troubleshoot networks, systems, and applications issues.
• Provide technical guidance, advice, and training to system users.
• Serve as the administrator of all point-of-sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.
• Perform IT production support for assigned area(s) according to documented processes.
• Responsible for serving as the help desk for our client, providing IT support and technical / desktop support for their team.
• Provide operational status and statistics regarding technology hardware and solutions to the regional director in support of the monthly operations review.
• Interact with all levels of employees supporting all aspects of infrastructure technology in the work environment.
• Install, maintain, and upgrade workstation and peripheral hardware and software.
• Coordinate computer support activities with multiple user departments and internal teams, as well as third-party vendors.
• Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
• Log all customer interactions, fill out detailed information in tickets and document resolutions.
• Responsible for the timely and thorough completion of customer help requests by taking ownership and seeing each task through to the customer's satisfaction.
• Update desktop software/application, and maintain documentation on installed applications.
• Set up and maintain user accounts within an enterprise environment.

Requirements

• Bachelor's Degree in Computer Science, IT, or Information Systems, or equivalent experience.
• Advanced understanding of Microsoft and Amazon (AWS) technologies and tools.
• Strong computing skills.
• Must be a natural problem solver and critical thinker.
• Fluent in a variety of programming languages, software, and systems.
• Comfortable collaborating with others and performing exercises such as onboarding.
• Demonstrated leadership and computer literacy skills.
• Experience in the travel sector is a plus.

Salary
N200,000 - N400,000 Monthly.

Application Closing Date
28th February, 2025.