IT Support Technician at Verto

Verto is a global B2B payments solution that helps businesses send money to anyone, anywhere. Using a purposefully built tech infrastructure and payment rails, you can instantly send and receive money in over 200 countries. Today, Verto helps 1000+ customers from startups, SMEs to large corporate companies convert millions of dollars per year.

Using our liquidity and price discovery marketplace solution, new customers can convert between 49 currencies, open bank account or wallets in seconds and make payments on a single platform.

We are recruiting to fill the position below:

Job Title: IT Support Technician

Location: Lagos
Employment Type: Full time
Department: Technology

Description

• We’re seeking a driven and results-oriented IT 1st and 2nd Line Support Technician who is excited to tackle technical challenges that enable seamless IT operations and enhanced employee productivity.
• In this role, you will be expected to achieve key milestones such as efficiently resolving IT support requests, ensuring robust onboarding/offboarding processes, and contributing to a secure IT environment.
• You will play a pivotal role in ensuring Verto’s IT systems and tools function seamlessly, empowering employees to focus on our mission of transforming emerging markets.

In this role you will:

• Provide 1st and 2nd line IT support via Jira IT service desk, resolving technical issues with a high level of efficiency and professionalism.
• Troubleshoot macOS and Windows systems, network connectivity, and software applications (e.g., Google Workspace, Slack, Microsoft Office Suite).
• Set up, configure, and maintain company hardware, including MacBooks and Windows laptops using JumpCloud (MDM).
• Support new joiners by setting up laptops, creating user accounts, and ensuring tools and access are ready for Day 1 productivity.
• Manage the offboarding process, including deactivating user accounts, tracking hardware, and ensuring secure data handling.
• Maintain an accurate inventory of IT assets, managing their lifecycle and optimizing their use.
• Partner with the InfoSec Manager to address security incidents such as phishing reports and ensure compliance with security protocols.
• Monitor and maintain security tools, including Endpoint Detection and Response (EDR) systems, and support the implementation of InfoSec policies.
• Conduct regular audits of systems, devices, and accounts to ensure operational efficiency and security.
• Assist employees in understanding and using IT tools effectively, providing training and support to enhance productivity and compliance.

Responsibilities
You’ll be responsible for:

• Delivering high-quality IT support and fostering a seamless user experience for Verto employees.
• Streamlining IT processes for onboarding and offboarding, ensuring efficiency and accuracy.
• Maintaining IT infrastructure and supporting cybersecurity measures to safeguard company assets.
• Promoting best practices in IT use and supporting a culture of technological excellence.

Skills and Qualifications

• Proven experience in a 1st and 2nd line IT support role.
• Expertise in macOS and Windows operating systems, as well as troubleshooting hardware and software issues.
• Strong proficiency with Google Workspace, Slack, Microsoft Office Suite, and Jira IT service desk.
• Hands-on experience with Mobile Device Management (MDM) tools, particularly JumpCloud.
• Knowledge of cybersecurity principles, including handling phishing reports and monitoring EDR tools.
• Excellent organizational skills, with experience in IT asset management and inventory tracking.
• Strong communication and interpersonal skills, with the ability to assist non-technical users effectively.
• Self-motivated and capable of handling multiple priorities in a fast-paced environment.

Application Closing Date
Not Specified.