Hotel Operation Manager at a Leading Hospitality Brand - Tivana Workforce

Tivana Workforce - Our client, a leading hospitality brand in Nigeria, is recruiting to fill the position below:

Job Title: Hotel Operation Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Our client is seeking an experienced Operations Manager to oversee the day-to-day operations of its hotel.
• The successful candidate will ensure the smooth operation of all hotel departments, including the front office, housekeeping, food and beverage, and maintenance.
• The Operations Manager will work closely with the General Manager to implement strategies and initiatives that drive revenue growth, improve guest satisfaction, and increase operational efficiency.

Key Responsibilities

• Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.
• Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.
• Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.
• Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.
• Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.
• Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
• Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.
• Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
• Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.

Requirements

• Degree in Hospitality or related field: A degree in hospitality or a related field, such as business or management.
• Minimum 10years of experience in hotel operations: A minimum of 5years of experience in hotel operations, preferably in a management role.
• Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.
• Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.
• Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
• Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance.

Application Closing Date
15th February, 2025.