Restaurant Manager (Five Star Hotel) at a Leading Hospitality Brand - Tivana Workforce

Tivana Workforce - Our client, a leading hospitality brand, is recruiting to fill the position below:

Job Title: Restaurant Manager (Five Star Hotel)

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• You would be overseeing the Restaurant Operations in providing the best service for the operations of all food and beverage outlets and services in the hotel.

Responsibilities

• To lead the F&B department to provide quality food and beverage operations as per brand standards.
• Ensure buffet name tags are correctly labelled as per the food on display.
• To identify customers’ needs and respond proactively to all their concerns.
• Conduct hygiene and cleanliness inspections in food & beverage outlets on a regular basis.
• Training for waiters and waitresses
• Attend daily restaurant, kitchen & bar briefings.
• Control other expenses such as: service utensils/stores cutlery, grocery and glassware losses and breakages, cleaning and stationery supplies in restaurant and bars.
• Reduce staff pilferage.

Ensure the below are followed:

• Ensuring the team adhere to all health and safety procedures.
• Keeping records of all hazards and take appropriate actions.
• Order supplies and maintain records of production.
• Oversee the opening and closing of inventories.
• Food is kept at a safe temperature.
• Practice frequent hand washing and Periodic disinfection of the restaurant
• Right disposal of food waste
• Guest Relations – ensure a minimum of 90% guest satisfaction is always maintained.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE).
• Attend to any other duties as may be assigned by management.

Guest Satisfaction:

• Conduct customer follow-up calls periodically to ensure excellent service delivery.
• Ensure excellent service delivery in restaurants, room and night service, and banquets.
• Encourage feedback from customers on food quality and service and achieve over 90% guest satisfaction.
• Ensure services meet customer specifications.

Application Closing Date
15th February, 2025.